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File in use: <file> is Locked for Editing by ’another user’

Problem:
When accessing Microsoft Office type files from a CTERA Gateway Appliance over the network, user receives a message that says:

File in Use

Info.docx is locked for editing

by 'another user'.

Open 'Read-Only' or click 'Notify' to open read-only and receive notification when the document is no longer in use.

File In Use

Cause:
Could be one or more of the following:
1. Windows Search Indexing of network shares
2. Preview Pane
3. Details Pane

Solution:

1. Disable Windows Search Indexing
2. Disable Preview Pane
3. Disable Details Pane

For more information on the subject please refer to this Technet post:

https://blogs.technet.microsoft.com/the_microsoft_excel_support_team_blog/2012/05/14/the-definitive-locked-file-post-updated-772014/

If Mac OS X clients are involved, you may need to disable Preview Column on the Mac as well:
In the Finder, View Menu: Show View Options: Uncheck the box next to Show Preview Column.

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