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The Active Health System log is a single file that contains basic information required by support to to help troubleshoot issues. The Active Health System monitors and records changes in the server hardware and system configuration.

The Active Health System collects the following types of data:

  • Server model
  • Serial number
  • Processor model and speed
  • Storage capacity and speed
  • Memory capacity and speed
  • Firmware/BIOS

You can download the Active Health System log or telemetry data manuall using the following:

  • HP iLO
  • Intelligent Provisioning

Step-by-step guide

To download the Active Health System log using HP iLO:

Note: It might take a long time to download the entire Active Health System log. If you need to upload the Active Health System log for a technical issue, CTERA recommends downloading the log for the specific range of dates in which the problem occurred.

  1. Log in to iLO.
    The iLO console is displayed.

  2. Navigate to the Information > Active Health System log page.
  3. Either:
    Enter the range of days to include in the log. The default setting is to include log information for the last seven days.
    Click Reset range to default values to reset the dates and enter the required date range in the From and To boxes.
    Optionally, enter contact information to include in the downloaded file.
    Click Download.
    Or:
    Click Show Advanced Settings.
    Optionally, enter contact information to include in the downloaded file.
    Click Download Entire Log.
  4. Click Save in the dialog box that prompts you to open or save the file.
    A dialog box prompts you to choose a file location.

  5. Specify a file location and file name, and then click Save.

To download the Active Health System telemetry data using Intelligent Provisioning:

Using the Intelligent Provisioning option requires rebooting the gateway server.

  1. Insert a USB key into the server.

  2. Press the F10 key to boot to Intelligent Provisioning during server boot.

  3. Click Active Health System download from the Intelligent Provisioning Maintenance screen.

  4. In the Active Health System download screen, select the USB key from the drop down list.
    Note: If you insert the USB key after launching Active Health System download, click Rescan.

  5. Select the duration of data retrieval from the menu. CTERA recommends downloading the log for the specific range of dates in which the problem occurred.

  6. Optionally, enter contact information to include in the downloaded file.

  7. Click Download to save the data to the USB key.