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Problem

You need help from CTERA Support to resolve a problem with the portal.

Solution


Configure your firewall to enable access to CTERA Portal:

  1. Open the following ports:
    Port 80 and 443 (for HTTP/HTTPS access)
    Port 22 (for SSH access)
  2. Allow CTERA support access from the following port:
    NA Support: 72.90.89.190
    EU Support: 81.218.153.66
  3. Enable the ctera-support mode on your CTERA Portal server:
    1. Open a SSH session towards your CTERA Portal server.
    2. Enter the following command:
          ctera-support.sh enable

This command creates a user for CTERA Support and enables SSH access using a private/public authentication key pair without the need to provide CTERA with your root password.