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Problem

When accessing Microsoft Office type files from a CTERA Cloud Storage Gateway over the network, you can receive a message that the file is locked by another user.

Cause

The message could be the result of:

  • Windows Search Indexing of network shares
  • Preview Pane
  • Details Pane

Solution

The solution is dependent on the cause.

  • If the cause was Windows Search Indexing, disable Windows Search Indexing.
  • If the cause was the Preview Pane, disable it.
  • If the cause was the Details Pane, disable it.

For more information, refer to: https://blogs.technet.microsoft.com/the_microsoft_excel_support_team_blog/2012/05/14/the-definitive-locked-file-post-updated-772014/