--- title: "Configuring CTERA InsightAI" slug: "accessing-ctera-insight-for-the-first-time-1" tags: ["8.3", "Portal"] updated: 2026-06-28T11:10:56Z published: 2026-06-28T11:10:56Z canonical: "kb.ctera.com/accessing-ctera-insight-for-the-first-time-1" --- > ## Documentation Index > Fetch the complete documentation index at: https://kb.ctera.com/llms.txt > Use this file to discover all available pages before exploring further. # Configuring CTERA InsightAI After requesting CTERA InsightAI from CTERA you receive an email with a button to access a window to generate access keys to CTERA InsightAI. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-S34MM9I1.png?sv=2026-02-06&spr=https&st=2026-11-07T16%3A58%3A26Z&se=2026-11-07T17%3A58%3A26Z&sr=c&sp=r&sig=02EIYIeY1zbsljd41Ndc%2BDPZk9tfEjYM8C7EfkbtxS0%3D) **To get the access keys to CTERA InsightAI:** 1. Click **Click for Certificate**. The **CTERA Welcome to CTERA Insight** screen is displayed. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-SZ8J2MTQ.png?sv=2026-02-06&spr=https&st=2026-11-07T16%3A58%3A26Z&se=2026-11-07T17%3A58%3A26Z&sr=c&sp=r&sig=02EIYIeY1zbsljd41Ndc%2BDPZk9tfEjYM8C7EfkbtxS0%3D) 2. Click **Generate Keys**. **Warning** You can only generate the access keys once. After clicking **Generate Keys** the button is disabled. If you lose the keys before setting up CTERA InsightAI, you need to get new keys from CTERA Support. 3. Copy both the **Access Key** and **Secret Key** and save them to a safe place. You will use these keys to enable CTERA InsightAI. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-VLTNNL9K.png?sv=2026-02-06&spr=https&st=2026-11-07T16%3A58%3A26Z&se=2026-11-07T17%3A58%3A26Z&sr=c&sp=r&sig=02EIYIeY1zbsljd41Ndc%2BDPZk9tfEjYM8C7EfkbtxS0%3D) **Notes** - After closing this window the keys are no longer available. - If you lose the keys you must request a new set from CTERA support. **To access and configure CTERA InsightAI:** 1. In the global administration view: Either, 1. Select **CTERA InsightAI** in the navigation pane. ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-IKQK9E4K.png?sv=2026-02-06&spr=https&st=2026-11-07T16%3A58%3A26Z&se=2026-11-07T17%3A58%3A26Z&sr=c&sp=r&sig=02EIYIeY1zbsljd41Ndc%2BDPZk9tfEjYM8C7EfkbtxS0%3D) 2. Click **Configure CTERA InsightAI**. Or, Select **Services > CTERA InsightAI**. The **CTERA InsightAI** page is displayed. ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-EK8RINEG.png?sv=2026-02-06&spr=https&st=2026-11-07T16%3A58%3A26Z&se=2026-11-07T17%3A58%3A26Z&sr=c&sp=r&sig=02EIYIeY1zbsljd41Ndc%2BDPZk9tfEjYM8C7EfkbtxS0%3D) 2. Click **Settings**. The **Settings** page is displayed. ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-ZWXRAWQK.png?sv=2026-02-06&spr=https&st=2026-11-07T16%3A58%3A26Z&se=2026-11-07T17%3A58%3A26Z&sr=c&sp=r&sig=02EIYIeY1zbsljd41Ndc%2BDPZk9tfEjYM8C7EfkbtxS0%3D) 3. Enter the **Access Key ID** and **Secret Access Key** you previously generated. **Note** Do not change the **DNS Name** value. CTERA InsightAI is enabled. ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-DVISEROV.png?sv=2026-02-06&spr=https&st=2026-11-07T16%3A58%3A26Z&se=2026-11-07T17%3A58%3A26Z&sr=c&sp=r&sig=02EIYIeY1zbsljd41Ndc%2BDPZk9tfEjYM8C7EfkbtxS0%3D) **Note** After CTERA InsightAI is enabled, it takes up to 24 hours for the relevant data to be loaded from the portal. ## Disabling CTERA InsightAI You can disable CTERA InsightAI if you temporarily do not need it. When CTERA Insight is disabled, new data is not sent to CTERA Insight. However, you can still access CTERA Insight to see the data already loaded. **To disable CTERA InsightAI:** 1. In the global administration view select **Services > CTERA InsightAI** in the navigation pane. The **CTERA InsightAI** page is displayed. ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-DVISEROV.png?sv=2026-02-06&spr=https&st=2026-11-07T16%3A58%3A26Z&se=2026-11-07T17%3A58%3A26Z&sr=c&sp=r&sig=02EIYIeY1zbsljd41Ndc%2BDPZk9tfEjYM8C7EfkbtxS0%3D) 2. Click **Disable Service**. CTERA InsightAI is disabled. ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-INZMNVJ3.png?sv=2026-02-06&spr=https&st=2026-11-07T16%3A58%3A26Z&se=2026-11-07T17%3A58%3A26Z&sr=c&sp=r&sig=02EIYIeY1zbsljd41Ndc%2BDPZk9tfEjYM8C7EfkbtxS0%3D) To re-enable CTERA InsightAI, select **Services > CTERA InsightAI** in the navigation pane and click **Enable Service** in the **CTERA InsightAI** page. ## Removing CTERA InsightAI You can permanently remove CTERA InsightAI. When CTERA InsightAI is removed, you can no longer access CTERA InsightAI and to re-enable it requires the keys originally used to configure it or new keys from CTERA. **To remove CTERA InsightAI:** 1. In the global administration view select **Services > CTERA InsightAI** in the navigation pane. The **CTERA InsightAI** page is displayed. ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-DVISEROV.png?sv=2026-02-06&spr=https&st=2026-11-07T16%3A58%3A26Z&se=2026-11-07T17%3A58%3A26Z&sr=c&sp=r&sig=02EIYIeY1zbsljd41Ndc%2BDPZk9tfEjYM8C7EfkbtxS0%3D) 2. Click **Disable Service**. CTERA Insight is disabled. ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-INZMNVJ3.png?sv=2026-02-06&spr=https&st=2026-11-07T16%3A58%3A26Z&se=2026-11-07T17%3A58%3A26Z&sr=c&sp=r&sig=02EIYIeY1zbsljd41Ndc%2BDPZk9tfEjYM8C7EfkbtxS0%3D) 3. Click **Remove Service**. A confirmation window is displayed. 4. Click **Confirm**. After removing the service, clicking **Enable Service** displays the **CTERA InsightAI** page requiring configuring CTERA InsightAI. ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-EK8RINEG.png?sv=2026-02-06&spr=https&st=2026-11-07T16%3A58%3A26Z&se=2026-11-07T17%3A58%3A26Z&sr=c&sp=r&sig=02EIYIeY1zbsljd41Ndc%2BDPZk9tfEjYM8C7EfkbtxS0%3D)