---
title: "Accessing CTERA Support with Multi-factor Authentication"
slug: "accessing-ctera-support-with-multi-factor-authentication"
tags: ["support"]
updated: 2024-05-27T12:21:11Z
published: 2024-05-27T12:21:11Z
canonical: "kb.ctera.com/accessing-ctera-support-with-multi-factor-authentication"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Accessing CTERA Support with Multi-factor Authentication

CTERA support uses Salesforce for it’s support portal to provide a superior customer experience. You can access the CTERA support portal using MFA. After the initial setup, every time you attempt to login to the support portal you have to approve the login on a mobile device.

**To access CTERA support using MFA:**

1. Contact CTERA support and request access to Salesforce support portal be set up with MFA enabled.
2. Download the **Salesforce Authenticator** app to a mobile device.
          **Note**

          

The app is available from either Google Play or App Store and is free.
3. After the app is installed on your mobile device, tap it to open the app and after the tour, tap **Add an Account**.  

The app returns a two word code which you use to set up the MFA when you login to the CTERA support portal.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-VZJ6ZS7F.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A17%3A34Z&se=2026-11-11T05%3A17%3A34Z&sr=c&sp=r&sig=jtvmdhWTv3ghxWC9NIkahYF3X5TueIrC9cRlrFnpg9g%3D)
4. Access the [CTERA support portal login](https://support.ctera.com/LoginPage?startURL=%2F500) screen.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-R99EB2QI.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A17%3A34Z&se=2026-11-11T05%3A17%3A34Z&sr=c&sp=r&sig=jtvmdhWTv3ghxWC9NIkahYF3X5TueIrC9cRlrFnpg9g%3D)
5. Enter your email and password to login.  

The **Connect Salesforce Authenticator** screen is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-BMQFOS61.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A17%3A34Z&se=2026-11-11T05%3A17%3A34Z&sr=c&sp=r&sig=jtvmdhWTv3ghxWC9NIkahYF3X5TueIrC9cRlrFnpg9g%3D)
          **Note**

          

This screen is only displayed after CTERA Support has enabled MFA access for you.
6. Enter the two word code you received from the Salesforce Authenticator app, in step 3, *rapid reaction* in the example.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-1TC9WKF7.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A17%3A34Z&se=2026-11-11T05%3A17%3A34Z&sr=c&sp=r&sig=jtvmdhWTv3ghxWC9NIkahYF3X5TueIrC9cRlrFnpg9g%3D)
7. Click **Connect**.  

The **Check Your Mobile Device** screen is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-P0K1NR7B.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A17%3A34Z&se=2026-11-11T05%3A17%3A34Z&sr=c&sp=r&sig=jtvmdhWTv3ghxWC9NIkahYF3X5TueIrC9cRlrFnpg9g%3D)
8. On your mobile device, in the Salesforce Authenticator app, tap **Connect**.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-AJQ91LJO.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A17%3A34Z&se=2026-11-11T05%3A17%3A34Z&sr=c&sp=r&sig=jtvmdhWTv3ghxWC9NIkahYF3X5TueIrC9cRlrFnpg9g%3D)

MFA is now implemented.

## Logging in to the CTERA Support Portal After MFA is Implemented

Every time you login to the CTERA Support portal the **Check Your Mobile Device** screen is displayed. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-TH734200.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A17%3A34Z&se=2026-11-11T05%3A17%3A34Z&sr=c&sp=r&sig=jtvmdhWTv3ghxWC9NIkahYF3X5TueIrC9cRlrFnpg9g%3D) You need to approve the login on your mobile device: ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-IQN9UGU4.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A17%3A34Z&se=2026-11-11T05%3A17%3A34Z&sr=c&sp=r&sig=jtvmdhWTv3ghxWC9NIkahYF3X5TueIrC9cRlrFnpg9g%3D)