--- title: "Adding Additional Security to the CTERA Drive Mobile App" slug: "adding-additional-security-to-the-ctera-mobile-app-4" tags: ["Android", "Drive", "Mobile", "iOS"] updated: 2025-03-16T15:52:30Z published: 2025-03-16T15:52:30Z canonical: "kb.ctera.com/adding-additional-security-to-the-ctera-mobile-app-4" --- > ## Documentation Index > Fetch the complete documentation index at: https://kb.ctera.com/llms.txt > Use this file to discover all available pages before exploring further. # Adding Additional Security to the CTERA Drive Mobile App The CTERA Drive Mobile app requires signing on to the CTERA Portal using a user name and password and all content stored on the mobile device is encrypted to protect it. If you do not sign out of the CTERA Drive Mobile app, you can continue to access the content. You can add an additional layer of security so that if you close the application, but don’t sign out, re-accessing it requires either a 4-digit PIN passcode or face or touch recognition. **Note** Accessing the CTERA Drive Mobile app running in the background does not require entering the passcode. In this section: - [Setting a Passcode](/v1/docs/adding-additional-security-to-the-ctera-mobile-app-4#setting-a-passcode) - [Configuring Biometric Authentication: Face or Touch ID](/v1/docs/adding-additional-security-to-the-ctera-mobile-app-4#configuring-biometric-authentication-face-or-touch-id) ## Setting a Passcode You can set a 4-digit PIN passcode so that if you close the application, but don’t sign out, you can only access it by entering the passcode. **To define a 4-digit PIN passcode:** 1. For iOS: Tap ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-69SYSKRD.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) in the top right of the app Home screen. For Android: The **Settings** screen is displayed. 1. Tap ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-X9AS22BF.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) in the top left corner. The CTERA Drive Mobile app menu is displayed. 2. Tap **Settings**. 2. Tap **Passcode**. The **Passcode** screen is displayed. | iOS | Android | | --- | --- | | ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-Y5VH3VB7.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) | ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-X3DU7CMU.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) | 3. For iOS: Tap **Require Passcode**. For Android: Turn **Require Passcode** on. | iOS | Android | | --- | --- | | ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-MFCGTJDE.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) | ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-MA4HBU3E.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) | 4. Enter a 4-digit PIN passcode. 5. Re-enter the same code to confirm it. The **Passcode** screen is redisplayed. | iOS | Android | | --- | --- | | ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-8TE3J7PR.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) | ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-NK4PLJMC.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) | After closing the CTERA Drive Mobile app, access is only possible by entering the passcode. **Note** Accessing the CTERA Drive Mobile app running in the background does not require entering the passcode. To prevent brute force access to the CTERA Drive Mobile app, you are restricted to entering ten passcodes before you are signed out of the CTERA Portal and have to enter your user name and password to sign back on. Signing out of the CTERA Drive Mobile app removes all information about the CTERA Portal and all CTERA Portal files that were on the mobile device, as well as turning the **Passcode** option **Off**. **To change a 4-digit PIN passcode:** 1. For iOS: Tap ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-69SYSKRD.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) in the top right of the app Home screen. For Android: The **Settings** screen is displayed. 1. Tap ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-X9AS22BF.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) in the top left corner. The CTERA Drive Mobile app menu is displayed. 2. Tap **Settings**. 2. Tap **Passcode**. The **Passcode** screen is displayed. | iOS | Android | | --- | --- | | ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-8TE3J7PR.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) | ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-NK4PLJMC.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) | 3. Tap **Change Passcode**. 4. Enter the current 4-digit PIN passcode to allow the change to the security. 5. Enter a new 4-digit PIN passcode. 6. Re-enter the same code to confirm it. The **Passcode** screen is redisplayed. **To remove a 4-digit PIN passcode:** 1. For iOS: Tap ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-69SYSKRD.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) in the top right of the app Home screen. For Android: The **Settings** screen is displayed. 1. Tap ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-X9AS22BF.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) in the top left corner. The CTERA Drive Mobile app menu is displayed. 2. Tap **Settings**. 2. Tap **Passcode**. The **Passcode** screen is displayed. | iOS | Android | | --- | --- | | ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-8TE3J7PR.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) | ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-NK4PLJMC.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) | 3. For iOS: Tap **Require Passcode**. For Android: Turn the **Require Passcode** off. | iOS | Android | | --- | --- | | ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-0SMQSWF8.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) | ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-6QWA10EP.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) | 4. Enter your 4-digit PIN passcode. The **Passcode** screen is redisplayed, with **Require Passcode** set to **Off**. ## Configuring Biometric Authentication: Face or Touch ID You can set a the CTERA Drive Mobile app to use either Face ID or Touch ID so that if you close the application, but don’t sign out, you can access it with either. Some Apple mobile devices only support Touch ID. Later models support Face ID. The CTERA Drive Mobile app allows you to configure either Face ID or Touch ID, dependent on what model you have. Your mobile device must be configured and enabled for either Face ID or Touch ID. **To define either Face ID or Touch ID:** 1. For iOS: Tap ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-69SYSKRD.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) in the top right of the app Home screen. For Android: The **Settings** screen is displayed. 1. Tap ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-X9AS22BF.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) in the top left corner. The CTERA Drive Mobile app menu is displayed. 2. Tap **Settings**. 2. Tap **Passcode**. The **Passcode** screen is displayed. 3. Tap **Require Passcode**. 4. Enter a 4-digit PIN passcode. 5. Re-enter the same code to confirm it. The **Passcode** screen is redisplayed. 6. iOS: Slide the **Enable Face ID** or **Enable Touch ID** button to the right to turn this feature on. Android: Turn **Use biometric authentication** on. After closing the CTERA Drive Mobile app, access is possible using facial or touch recognition. If you cannot use these options, you can still enter the passcode to access the CTERA Drive Mobile app. **Note** Accessing the CTERA Drive Mobile app running in background does not require using facial or touch recognition. To prevent multiple invalid attempts using facial or touch recognition to access the CTERA Drive Mobile app, you are restricted to five attempts, after which the facial or touch recognition feature is disabled in iOS and you can only use the passcode to access the CTERA Drive Mobile app. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-RYCFCOJY.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) iOS: The Face ID/Touch ID feature is disabled for all your apps and you have to re-enable the Face ID/Touch ID feature in iOS Settings. **To remove Face ID or Touch ID:** 1. For iOS: Tap ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-69SYSKRD.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) in the top right of the app Home screen. For Android: The **Settings** screen is displayed. 1. Tap ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-X9AS22BF.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A46Z&se=2026-11-11T05%3A07%3A46Z&sr=c&sp=r&sig=KlxHq1EKz3MSSytxD0KnJ%2Bt4G57vZRsERw9cM95hG08%3D) in the top left corner. The CTERA Drive Mobile app menu is displayed. 2. Tap **Settings**. 2. Tap **Passcode**. The **Passcode** screen is displayed. 3. iOS: Slide the **Enable Face ID** or **Enable Touch ID** button to the right to turn this feature on. Android: Turn **Use biometric authentication** on. The feature is disabled, but you still require a passcode to access the CTERA Drive Mobile app if you close it. You can remove both facial or touch recognition and the passcode by turning **Require Passcode** off: 1. In the **Passcode** screen, tap **Require Passcode**. 2. Enter your 4-digit PIN passcode. The **Passcode** screen is redisplayed, with **Require Passcode** set to **Off** and the facial or touch recognition option disabled.