---
title: "Adding and Removing Devices to or from Your Account"
slug: "adding-and-removing-devices-to-or-from-your-account-3"
tags: ["8.2", "Portal"]
updated: 2026-10-06T12:06:23Z
published: 2026-10-06T12:06:23Z
canonical: "kb.ctera.com/adding-and-removing-devices-to-or-from-your-account-3"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding and Removing Devices to or from Your Account

## Adding a Device

You add a device to your account by connecting the device to the account. You can also download the agent software if it was previously uploaded to the portal firmware repository by a global administrator.

**To add a device to your account:**

1. Click the **DEVICES** option in the navigation pane.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-4XRR1EJI.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A47%3A51Z&se=2026-11-11T05%3A47%3A51Z&sr=c&sp=r&sig=HjTQLM51BG9XDVrKpbQigU5gij5zEd2YgcdZ413CZgo%3D)  

This page displays all of your devices that are registered to your account.
2. When you have devices, click ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-0B2OCLDE.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A47%3A51Z&se=2026-11-11T05%3A47%3A51Z&sr=c&sp=r&sig=HjTQLM51BG9XDVrKpbQigU5gij5zEd2YgcdZ413CZgo%3D) to access the **Add new device** page. Otherwise, when you have no registered devices, the **Add new device** page is displayed immediately with the possible device options.

| Device Previously Added | No Devices | Agent is in the firmware repository |
| --- | --- | --- |
| ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-N9TSQPNS.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A47%3A51Z&se=2026-11-11T05%3A47%3A51Z&sr=c&sp=r&sig=HjTQLM51BG9XDVrKpbQigU5gij5zEd2YgcdZ413CZgo%3D) | ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-WMYYNGOU.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A47%3A51Z&se=2026-11-11T05%3A47%3A51Z&sr=c&sp=r&sig=HjTQLM51BG9XDVrKpbQigU5gij5zEd2YgcdZ413CZgo%3D) | ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-8SKDPQOK.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A47%3A51Z&se=2026-11-11T05%3A47%3A51Z&sr=c&sp=r&sig=HjTQLM51BG9XDVrKpbQigU5gij5zEd2YgcdZ413CZgo%3D) |

**Note**

The Agent options, Windows and Mac, are only displayed when they can be downloaded from the portal.
3. Click on your type of device you want to add.  

The result is dependent on the device type.
  - For a CTERA Edge Filer, the connection procedure from the CTERA Edge Filer is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-FZLIWPQ0.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A47%3A51Z&se=2026-11-11T05%3A47%3A51Z&sr=c&sp=r&sig=HjTQLM51BG9XDVrKpbQigU5gij5zEd2YgcdZ413CZgo%3D)
  - For Windows and Mac PCs, the agent for that device is downloaded.
  - For mobile devices, such as smartphones and tablets, running iOS or Android, you are directed to the relevant web page to download the software.

| IOS | Android |
| --- | --- |
| ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-3G6WOBF3.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A47%3A51Z&se=2026-11-11T05%3A47%3A51Z&sr=c&sp=r&sig=HjTQLM51BG9XDVrKpbQigU5gij5zEd2YgcdZ413CZgo%3D) | ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-1KW1TH9G.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A47%3A51Z&se=2026-11-11T05%3A47%3A51Z&sr=c&sp=r&sig=HjTQLM51BG9XDVrKpbQigU5gij5zEd2YgcdZ413CZgo%3D) |

## Removing a Device

If you want to remove a mobile device, it is recommended to wipe the data first, as described in [Wiping the Data From a Mobile Device](/v1/docs/wiping-data-from-a-mobile-device-4).

**To remove a device from your account:**

1. Click the **DEVICES** option in the navigation pane.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-Q95ANGWZ.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A47%3A51Z&se=2026-11-11T05%3A47%3A51Z&sr=c&sp=r&sig=HjTQLM51BG9XDVrKpbQigU5gij5zEd2YgcdZ413CZgo%3D)  

This page displays all of your devices that are registered to your account.
2. Click the ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-CPC0J72W.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A47%3A51Z&se=2026-11-11T05%3A47%3A51Z&sr=c&sp=r&sig=HjTQLM51BG9XDVrKpbQigU5gij5zEd2YgcdZ413CZgo%3D) icon to the right of the device you want to remove and select **Delete Device**.  

The page changes to the page with the device details and a confirmation message is displayed.
3. Click **Remove** or **Remove device and all its backups** to delete the device.

The device is removed, freeing up the license.