---
title: "CTERA Drive Share/Protect (Agent) Troubleshooting"
slug: "agent-troubleshooting"
status: "update"
updated: 2026-06-28T05:23:42Z
published: 2026-06-28T05:23:44Z
canonical: "kb.ctera.com/agent-troubleshooting"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CTERA Drive Share/Protect (Agent) Troubleshooting

CTERA Drive (also called CTERA Agent) is a software application you can use to back up and sync files to the cloud, optionally via on-premises network attached storage devices.

You connect CTERA Agent directly to the CTERA Portal which backs up and syncs files to the CTERA Portal.

This section includes troubleshooting articles for the CTERA Agent.

## **Articles**

- [Resolve Error: You are exceeding the configured maximum synchronized directories](https://knowledge-base.document360.io//v1/docs/troubleshooting-4)