---
title: "Connection Settings"
slug: "connection-settings"
tags: ["Connect", "WebDAV", "Drive"]
updated: 2025-10-08T12:05:16Z
published: 2025-10-08T12:05:16Z
canonical: "kb.ctera.com/connection-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connection Settings

You can specify connection settings for CTERA Drive Connect, such as proxy settings.

| Windows | macOS |
| --- | --- |
| ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-UM4E5PZM.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A24Z&se=2026-11-11T05%3A07%3A24Z&sr=c&sp=r&sig=OD4rYyGkqahI3aTB%2BkNMaSw6dUKMl%2FIk4kBhtcnI3x4%3D) | ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-8XYON72C.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A24Z&se=2026-11-11T05%3A07%3A24Z&sr=c&sp=r&sig=OD4rYyGkqahI3aTB%2BkNMaSw6dUKMl%2FIk4kBhtcnI3x4%3D) |

**To set the connection settings:**

1. In the **Preferences** window, click **Connection**. The **Default protocol** to access the portal is **CTERA Portal**. This protocol cannot be changed.
2. Define your preferences. **Connection** – The settings to use when connecting to a CTERA Portal.

**Timeouts** – The amount of time to wait before ending the action.

**Proxies** – Either accept the default system proxy settings or click **Change Settings**.

| Windows | macOS |
| --- | --- |
| ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-K2YRMQAI.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A24Z&se=2026-11-11T05%3A07%3A24Z&sr=c&sp=r&sig=OD4rYyGkqahI3aTB%2BkNMaSw6dUKMl%2FIk4kBhtcnI3x4%3D) | ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-BV0Y18KV.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A24Z&se=2026-11-11T05%3A07%3A24Z&sr=c&sp=r&sig=OD4rYyGkqahI3aTB%2BkNMaSw6dUKMl%2FIk4kBhtcnI3x4%3D) |

Specify the settings you require. **Log** – Check **Enable debug log** to include debug information in the *cteradriveconnect.log* file. The following logs are available:

          **Notes**

          

CTERA recommends not to check this option unless you encounter issues with performance.

**Windows**: Click **Show** to display the log file directory in Windows File Explorer. **macOS**: Click **Show in Finder** to display the log file directory in Finder.

          **Note**

          

The **Enable debug log** and **Show** options can also be set in [Help Settings](/v1/docs/help-settings).
  - **Use Keychain** – Save login credentials upon successful login.  

**Windows**: In the Credential Manager.  

**macOS**: In Keychain Access.
  - **Confirm disconnect** – Prompt before closing a connected window.
  - **Timeout for opening connections (seconds)** – The number of seconds to allowed to connect to a CTERA Portal before ending the connection attempt. For high latency networks with a low bandwidth, CTERA recommends changing the default setting to 30.
  - **Repeat failed networking tasks** – The number of times to retry a failed network task. CTERA recommends always keeping this option checked.  

**with delay (seconds)** – The number of seconds to wait before retrying the network task.  

**Number of retries** – The number of retries before ending the attempts. CTERA recommends changing the number of retries to 3 when the network is not stable.
  - **Windows**: The **Connections** tab in the **Internet Properties** window is displayed.
  - **macOS**: Search for **Proxies**, or choose **Wi-Fi**, click **Details** for the CTERA connection and **Proxies** in the navigation pane, and set how you want proxies handled.
  - cteradriveconnect.dmp
  - cteradriveconnect.errors
  - cteradriveconnect.log