Enabling/Disabling Remote Support

You can enable remote assistance by the CTERA support team, by using the portal-support.sh script. This script adds a user called support, which the CTERA Support Team can uses to remotely access and log in to your CTERA Portal.

To enable remote support:

1. Using SSH, log in as root to your CTERA Portal primary server.
2. In the command line, enter the following command: portal-support.sh enable
   The support user is created.

To disable remote support:

1. Using SSH, log in as root to your CTERA Portal primary server.
2. In the command line, enter the following command: portal-support.sh disable
   The support user is deleted.