Portal Log Messages

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Log messages are divided into the following:

Emergency Messages

Message Topic
RAID array has failed System

Alert Messages

Message Topic
A storage volume is full System
Agent did not complete a backup for a long time System
Agent software updates will not be performed System
Array contains a disk which is unsafe for RAID: SCT Error Recovery Control is unsupported System
Caching Gateway is in critical condition: Too much data in non-evictable folders. Please increase cache size or reduce size of pinned folders. System
Cloud backup has not succeeded for a long time System
Cloud Sync: Add directory watch failed System
Cloud sync has not succeeded for a long time System
Connection to cloud services has not succeeded for a long time System
Consistency errors were detected in volume. Run the Volume Repair Wizard System
Device clock and portal clock are out of sync. Cloud Drive synchronization disabled System
Disk has failed S.M.A.R.T health test System
Disk has failed S.M.A.R.T test System
Exceeding the maximum amount of synchronized directories. Some local changes may not be synchronized System
RAID array is running in degraded mode System
Synchronization task has not succeeded for a long time System
Throttling writes due to low space in cache volume. System
Too much data was marked as available offline. Please increase the cache size in settings System
Unable to store logs to log volume System
UPS device reported low battery System
UPS device reported low battery; Safely shutting down System
User is near quota on volume System
User is over quota on volume System

Error Messages

Message Topic
Application operation failed Files
Attempt to access folder with an invalid passphrase Access
Automatic share creation process failed System
Backup completed with errors Backup
Base backup failed System
Catalog Database Is Not Responding System
Client login to portal failed Access
CloudSync state changed to Upload Stalled System
Disk-level backup failed Sync
Download failed System
Error System
Error Message System
Error while scanning a file Antivirus
Failed handling device request System
Failed mounting the volume. Try enabling snapshots or upgrading your firmware System
Failed running storage command System
Failed sending alert. Check your configuration System
Failed sending alert to specified recipient System
Failed to save the configuration file System
File system contains errors that could not be fixed System
File system contains errors that were left unfixed System
File transfer failed Cloud Sync
Home directory reapply process failed System
Invalid verification code entered Access
Local backup failed Sync
No certificate is installed System
Post-backup operation failed Agent and System
Pre-backup operation failed Agent and System
Remote access failed Access
Seeding failed System
SMTP server cannot be contacted System
Streaming replication failed System
Too many failed login attempts Access
Too many verification failures – verification code revoked Access
Unplanned event Agent
User has too many active CTTP sessions System
VSS writer error Agent and System
Xlog archive failed System

Warning Messages

Message Topic
Access denied: external user does not have permission to access this resource Access
Access denied: Invalid permalink provided Access
Access denied: Too many attempts to authenticate as external user; Client blocked Access
Access denied: Too many attempts to request PIN code; Client blocked Access
Access denied: Too many failed attempts to access permalink; Client blocked Access
Access denied: Too many failed attempts to authenticate as external user; Client blocked Access
Access denied: Too many failed attempts to provide PIN code; Client blocked Access
Access to file blocked due to system error Access
Access to sensitive file blocked by DLP Access
Active Directory connection failed: Domain join operation required System
Active Directory connection failed: Network error System
Agent failed to log in Access
Application operation completed with warnings Files
Backing up without creating a snapshot Agent
Backup completed with warnings Backup
Cache is full but no files could be evicted System
Cloud Sync: Overflow in FS listener System
Connection to portal failed System
Detected a disk with more than one partition. Using only the first partition. System
Disk has a SMART attribute which exceeded its threshold System
Disk-level backup completed with errors Sync
Duplicate IP address detected System
Error during home directory reapply process System
File rejected by Cloud Drive policy Access
File synchronization failed Files
File system contained errors, but they were fixed successfully System
File transfer failed Files
Found a duplicate array name. Renaming the new array System
Found a duplicate volume name. Renaming the new volume System
Found a volume with an invalid name. Renaming the volume System
Ignoring volume with duplicate volume name System
Import failed System
Infected file found Antivirus
Local Backup completed with errors System
Log storage location is not available. Storing logs in memory System
Multiple concurrent sessions detected by an administrator Access
Permanent Delete aborted Permanent deletion
Permanent Delete failed Permanent deletion
Permission denied: Attempt to access permalink with an invalid PIN code Access
Possible negative reference count System
Quarantine event System
Received NFS request for an invalid path Access
Received NFS request for path that is not exported to NFS Access
Received NFS request from unauthorized client Access
Received NFS request on an invalid port Access
Redundant power supply is currently OFFLINE. Operating in single PSU mode System
Removing a configuration field that is no longer required from the configuration file System
Repair stopped System
Resetting the configuration field to defaults System
Resetting the configuration to defaults System
Seeding only partially completed System
Send Keep-Alive alert System
SMB connection dropped System
Streaming replication is running with latency System
System is low on memory System
This device is unlicensed System
Upload request denied Access
UPS device running on battery System
User failed to log in Access
User failed to log in to FTP server: Too many active sessions Access
Virus detected Antivirus
Warning System
Warning Message System

Notice Messages

Message Topic
Agent connected Access
Agent disconnected Access
Agent started up Agent and System
Agent version changed Agent
Array status changed System
Backing up without creating a snapshot System
Backup completed successfully Backup
Configuration Changed Audit
Connected to network System
Connected to portal System
Device restarted System
Device shut down System
Device certificate was updated System
Device started up System
Disconnected from network System
Disconnected from portal System
Disk plugged in System
Disk unplugged System
Disk-level backup completed Sync
Firmware version changed System
Import succeeded System
Local Backup completed Sync
Notice System
Permanent Delete completed successfully Permanent deletion
Snapshots changed Audit
System time was updated by the NTP server System
User logged in Access
User logged out Access
Virus definitions database updated System

Info Messages

Message Topic
– Accounting
Application operation succeeded Files
Both power supplies are currently ONLINE. Operating in dual PSU mode System
Client activated in portal Access
Client connected to portal Access
Client failed activation in portal Access
Client logged in to portal Access
Client logged out of portal Access
Cloud Drive Access Access
Cloud Drive Access: DLP service is not available. Download allowed Access
CloudSync state changed to normal System
Collaboration invitation was resent Access
Connected to Active Directory domain System
Download completed Acess
Downloaded new Agent version System
External user successfully authenticated by PIN code Access
External user successfully authenticated by providing machine token Access
File deleted from quarantine Antivirus
FilePermanentDeletionLog Permanent deletion
File restored from quarantine Antivirus
File system recovered after unclean shutdown System
File transferred Cloud Sync and Files
Finished array syncing System
Home directory reapply process completed System
Index deleted System
Info System
Informational Message System
Received NFS request from authenticated client Access
Remote wipe completed successfully System
Remote wipe was initiated System
Repair completed successfully without errors System
replication file Files
Reshared by adding collaborators Access
Reshared by creating public link Access
Seeding completed successfully System
Share was modified Access
Shared by adding collaborators Access
Started seeding System
Starting array syncing System
Unshared from user Access
UPS device attached System
UPS device detached System
UPS device running on AC power System
User accessed invitation Access
Voucher redeemed Accounting
Volume transferred Files

Debug Messages

Message Topic
Attempt to access permalink with an invalid or expired machine token. Asking user to authenticate Access
Cloud Cache System
Debug Message System
Failed connecting to a domain controller System
File scanned and approved Antivirus
File was not scanned Antivirus
Local Backup started System
Log Dropped System
Removing a deprecated configuration field from the configuration file System

Trace Messages

Message Log
Table analysis System