CTERA Portal Log Messages

Log messages are divided into the following:

Emergency Messages

Message	Topic
RAID array has failed	System

Alert Messages

Message	Topic
A storage volume is full	System
Agent did not complete a backup for a long time	System
Agent software updates will not be performed	System
Array contains a disk which is unsafe for RAID: SCT Error Recovery Control is unsupported	System
Caching Gateway is in critical condition: Too much data in non-evictable folders. Please increase cache size or reduce size of pinned folders.	System
Cloud backup has not succeeded for a long time	System
Cloud Sync: Add directory watch failed	System
Cloud sync has not succeeded for a long time	System
Connection to cloud services has not succeeded for a long time	System
Consistency errors were detected in volume. Run the Volume Repair Wizard	System
Device clock and portal clock are out of sync. Cloud Drive synchronization disabled	System
Disk has failed S.M.A.R.T health test	System
Disk has failed S.M.A.R.T test	System
Exceeding the maximum amount of synchronized directories. Some local changes may not be synchronized	System
RAID array is running in degraded mode	System
Synchronization task has not succeeded for a long time	System
Throttling writes due to low space in cache volume.	System
Too much data was marked as available offline. Please increase the cache size in settings	System
Unable to store logs to log volume	System
UPS device reported low battery	System
UPS device reported low battery; Safely shutting down	System
User is near quota on volume	System
User is over quota on volume	System

Error Messages

Message	Topic
Application operation failed	Files
Attempt to access folder with an invalid passphrase	Access
Automatic share creation process failed	System
Backup completed with errors	Backup
Base backup failed	System
Catalog Database Is Not Responding	System
Client login to portal failed	Access
CloudSync state changed to Upload Stalled	System
Disk-level backup failed	Sync
Download failed	System
Error	System
Error Message	System
Error while scanning a file	Antivirus
Failed handling device request	System
Failed mounting the volume. Try enabling snapshots or upgrading your firmware	System
Failed running storage command	System
Failed sending alert. Check your configuration	System
Failed sending alert to specified recipient	System
Failed to save the configuration file	System
File system contains errors that could not be fixed	System
File system contains errors that were left unfixed	System
File transfer failed	Cloud Sync
Home directory reapply process failed	System
Invalid verification code entered	Access
Local backup failed	Sync
No certificate is installed	System
Post-backup operation failed	Agent and System
Pre-backup operation failed	Agent and System
Remote access failed	Access
Seeding failed	System
SMTP server cannot be contacted	System
Streaming replication failed	System
Too many failed login attempts	Access
Too many verification failures – verification code revoked	Access
Unplanned event	Agent
User has too many active CTTP sessions	System
VSS writer error	Agent and System
Xlog archive failed	System

Warning Messages

Message	Topic
Access denied: external user does not have permission to access this resource	Access
Access denied: Invalid permalink provided	Access
Access denied: Too many attempts to authenticate as external user; Client blocked	Access
Access denied: Too many attempts to request PIN code; Client blocked	Access
Access denied: Too many failed attempts to access permalink; Client blocked	Access
Access denied: Too many failed attempts to authenticate as external user; Client blocked	Access
Access denied: Too many failed attempts to provide PIN code; Client blocked	Access
Access to file blocked due to system error	Access
Access to sensitive file blocked by DLP	Access
Active Directory connection failed: Domain join operation required	System
Active Directory connection failed: Network error	System
Agent failed to log in	Access
Application operation completed with warnings	Files
Backing up without creating a snapshot	Agent
Backup completed with warnings	Backup
Cache is full but no files could be evicted	System
Cloud Sync: Overflow in FS listener	System
Connection to portal failed	System
Detected a disk with more than one partition. Using only the first partition.	System
Disk has a SMART attribute which exceeded its threshold	System
Disk-level backup completed with errors	Sync
Duplicate IP address detected	System
Error during home directory reapply process	System
File rejected by Cloud Drive policy	Access
File synchronization failed	Files
File system contained errors, but they were fixed successfully	System
File transfer failed	Files
Found a duplicate array name. Renaming the new array	System
Found a duplicate volume name. Renaming the new volume	System
Found a volume with an invalid name. Renaming the volume	System
Ignoring volume with duplicate volume name	System
Import failed	System
Infected file found	Antivirus
Local Backup completed with errors	System
Log storage location is not available. Storing logs in memory	System
Multiple concurrent sessions detected by an administrator	Access
Permanent Delete aborted	Permanent deletion
Permanent Delete failed	Permanent deletion
Permission denied: Attempt to access permalink with an invalid PIN code	Access
Possible negative reference count	System
Quarantine event	System
Received NFS request for an invalid path	Access
Received NFS request for path that is not exported to NFS	Access
Received NFS request from unauthorized client	Access
Received NFS request on an invalid port	Access
Redundant power supply is currently OFFLINE. Operating in single PSU mode	System
Removing a configuration field that is no longer required from the configuration file	System
Repair stopped	System
Resetting the configuration field to defaults	System
Resetting the configuration to defaults	System
Seeding only partially completed	System
Send Keep-Alive alert	System
SMB connection dropped	System
Streaming replication is running with latency	System
System is low on memory	System
This device is unlicensed	System
Upload request denied	Access
UPS device running on battery	System
User failed to log in	Access
User failed to log in to FTP server: Too many active sessions	Access
Virus detected	Antivirus
Warning	System
Warning Message	System

Notice Messages

Message	Topic
Agent connected	Access
Agent disconnected	Access
Agent started up	Agent and System
Agent version changed	Agent
Array status changed	System
Backing up without creating a snapshot	System
Backup completed successfully	Backup
Configuration Changed	Audit
Connected to network	System
Connected to portal	System
Device restarted	System
Device shut down	System
Device certificate was updated	System
Device started up	System
Disconnected from network	System
Disconnected from portal	System
Disk plugged in	System
Disk unplugged	System
Disk-level backup completed	Sync
Firmware version changed	System
Import succeeded	System
Local Backup completed	Sync
Notice	System
Permanent Delete completed successfully	Permanent deletion
Snapshots changed	Audit
System time was updated by the NTP server	System
User logged in	Access
User logged out	Access
Virus definitions database updated	System

Info Messages

Message	Topic
–	Accounting
Application operation succeeded	Files
Both power supplies are currently ONLINE. Operating in dual PSU mode	System
Client activated in portal	Access
Client connected to portal	Access
Client failed activation in portal	Access
Client logged in to portal	Access
Client logged out of portal	Access
Cloud Drive Access	Access
Cloud Drive Access: DLP service is not available. Download allowed	Access
CloudSync state changed to normal	System
Collaboration invitation was resent	Access
Connected to Active Directory domain	System
Download completed	Acess
Downloaded new Agent version	System
External user successfully authenticated by PIN code	Access
External user successfully authenticated by providing machine token	Access
File deleted from quarantine	Antivirus
FilePermanentDeletionLog	Permanent deletion
File restored from quarantine	Antivirus
File system recovered after unclean shutdown	System
File transferred	Cloud Sync and Files
Finished array syncing	System
Home directory reapply process completed	System
Index deleted	System
Info	System
Informational Message	System
Received NFS request from authenticated client	Access
Remote wipe completed successfully	System
Remote wipe was initiated	System
Repair completed successfully without errors	System
replication file	Files
Reshared by adding collaborators	Access
Reshared by creating public link	Access
Seeding completed successfully	System
Share was modified	Access
Shared by adding collaborators	Access
Started seeding	System
Starting array syncing	System
Unshared from user	Access
UPS device attached	System
UPS device detached	System
UPS device running on AC power	System
User accessed invitation	Access
Voucher redeemed	Accounting
Volume transferred	Files

Debug Messages

Message	Topic
Attempt to access permalink with an invalid or expired machine token. Asking user to authenticate	Access
Cloud Cache	System
Debug Message	System
Failed connecting to a domain controller	System
File scanned and approved	Antivirus
File was not scanned	Antivirus
Local Backup started	System
Log Dropped	System
Removing a deprecated configuration field from the configuration file	System

Trace Messages

Message	Log
Table analysis	System