CTERA Support Documents

CTERA support uses Salesforce for it’s support portal to provide a superior customer experience. You can access the CTERA support portal using MFA. After the initial setup, every time you attempt to login to the support portal you have to approve th...

CTERA strives to deliver the highest level of technical support, based on industry-best practices and our highly skilled team available around the clock and around the world to our global customers and partners. Click  on the g...

CTERA Portal is based on the CentOS 7.x operating system. This operating system is officially end-of-life as of June 30, 2024. Before CentOS 7.x reaches its end-of-life, CTERA will deliver a new version of CTERA Portal that is based on a newer Lin...

This page contains announcements of the end-of-life and end-of-support for various CTERA products. For details about interoperability between CTERA products and 3rd-party products, see: Portal and Mobile Edge Filer Driv...

Click on the graphic to open the CTERA SLA document in a separate window, to read and download the document.