---
title: "CTERA Customer Support Services Guide"
slug: "ctera-support-policy"
tags: ["support"]
updated: 2024-06-27T15:58:31Z
published: 2024-06-27T15:58:31Z
canonical: "kb.ctera.com/ctera-support-policy"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CTERA Customer Support Services Guide

CTERA strives to deliver the highest level of technical support, based on industry-best practices and our highly skilled team available around the clock and around the world to our global customers and partners.

[![](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/Capture01.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A17%3A30Z&se=2026-11-11T05%3A17%3A30Z&sr=c&sp=r&sig=1O0RnGIG2c80lmYqqxJWsMLIQuOQbsJbpH14poeMVCQ%3D)](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/CTERA%20Customer%20Support%20Services%20Guide.pdf?sv=2026-02-06&spr=https&st=2026-11-11T04%3A17%3A30Z&se=2026-11-11T05%3A17%3A30Z&sr=c&sp=r&sig=1O0RnGIG2c80lmYqqxJWsMLIQuOQbsJbpH14poeMVCQ%3D)Click on the graphic to open the *CTERA Product Maintenance & Customer Support Services Guide* in a separate window, to read and download the document.