---
title: "Downloading a Support Report for a Device"
slug: "downloading-a-support-report-for-a-device-5-1-1"
tags: ["Portal"]
updated: 2026-04-12T12:21:41Z
published: 2026-04-12T12:21:41Z
canonical: "kb.ctera.com/downloading-a-support-report-for-a-device-5-1-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Downloading a Support Report for a Device

A support report can be downloaded for a CTERA Edge Filer or agent displayed in a CTERA Portal.

**To download a support report for a device:**

1. Click the **DEVICES** option in the navigation pane.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-4XRR1EJI.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A29%3A29Z&se=2026-11-11T05%3A29%3A29Z&sr=c&sp=r&sig=gYeAEVZH4bumGDvqgb7YI0XzcGa8r9eDn10tPRvB7dM%3D)  

This page displays all of your devices that are registered to your account.
2. Click the device connected to the CTERA Portal for which you want a support report.  

The device details are displayed.
3. Click the ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-D42MZG0Q.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A29%3A29Z&se=2026-11-11T05%3A29%3A29Z&sr=c&sp=r&sig=gYeAEVZH4bumGDvqgb7YI0XzcGa8r9eDn10tPRvB7dM%3D) icon and select **Download Support Report**.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-DQQXVOQA.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A29%3A29Z&se=2026-11-11T05%3A29%3A29Z&sr=c&sp=r&sig=gYeAEVZH4bumGDvqgb7YI0XzcGa8r9eDn10tPRvB7dM%3D)

The support report is downloaded as a zip file.