Email Notification Templates
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Email Notification Templates

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Article Summary

Email Notification TemplatesThere are email notification templates for the following:

  • Email notification templates for the global administration portal.
    These notifications are sent to global administrators. They are customizable.
  • Default email notification templates for all virtual portals.
    These notifications are sent to virtual portal administrators and end users.
    The email notifications are in HTML format.

The following email templates are provided by CTERA.

Template NameDescription
Alert NotificationAn alert is sent to portal administrators when a log is generated, if an applicable email alert is configured. To configure email alerts, see Adding and Editing Alerts.
Antivirus Server Is OfflineA notification to global administrators to inform them that an antivirus server is not responding and therefore, clients may be unable to download files.
Audit Log FailureA notification to global administrators to inform them that there is a problem with the audit log for a specific server.
Backup Completed SuccessfullyA notification to end users when cloud backup of their workstation or server has completed successfully.
Backup Completed With Errors Or WarningsA notification to end users when workstation or server cloud backup has completed with errors or warnings.
Backup Did Not Complete On ScheduleA notification to end users that their device missed its scheduled backup.
Catalog Database is DownA notification to global administrators to inform them that the CTERA Portal catalog database is not responding and clients will not be able to access their files and a list of the affected virtual portals.
Certificate Does Not Match The DNS SuffixA notification to portal administrators to inform them that the CTERA Portal's security certificate does not match the configured DNS suffix.
Certificate Is Not InstalledA notification to portal administrators to inform them that a security certificate is not installed on the CTERA Portal.
Change Email NotificationA notification to portal administrators that the portal is unlicensed and explaining how to get a license for the portal.
Database Tables Were Not VacuumedA notification to portal administrators that the portal is unlicensed and explaining how to get a license for the portal.
Device ActivatedA notification to end users when their device has been activated.
Device Login Information NotificationA notification with device login information.
Device Never Backed UpA notification to end users that their device has never backed up.
Device Not ConnectedA notification to end users when their device has not connected to the CTERA Portal for a certain number of days.
The number of days is configured locally. See Configuring Notification Settings.
Device Wipe CompletedA notification to the portal administrator who initiated a device wipe when all data and settings have been deleted from the mobile device.
DLP Server Is OfflineA notification to global administrators to inform them that an DLP server is not responding and therefore, clients may be unable to download files.
Email Verification CodeA notification to guest invitation recipients of a pass code. The recipient must enter the passcode before accessing the file or folder that they are invited to share.
Expired Invitation To RegisterA notification to an external user informing them that an invitation for the user to register has expired.
Folder Is Over Quota LimitationA notification to end users with a folder which has used its full storage allocation.
FooterThe HTML footer that is displayed at the bottom of all notifications.
HeaderThe HTML header that is displayed at the top of all notifications.
Invitation To CollaborateA guest invitation to access shared files or folders.
Invitation To RegisterAn invitation to an external user to register.
Invoice NotificationA notification to users with their invoice.
Malware BlockedA notification to end users to tell them that malware was detected and blocked in a file they recently uploaded.
New User NotificationA notification to end users when an account has been created for them by an administrator, inviting them to use the portal. The email message contains log on information.
Note: By default, the email does not include the user password, for added security, and the user must contact the portal administrator for the password. Inviting users from the USERS page, with the More > Invite option, enables the user to choose a password on initial logon without needing to contact the administrator.
No Cloud Sync For Extended Time PeriodA notification to end users if no cloud sync has occurred between their cloud drive and their workstation or server for a specified time period.
No License InstalledA notification informing users that their portal is unlicensed and asking them to contact CTERA to purchase a license.
No Storage Nodes DefinedA notification to global administrators to alert them that no storage nodes are defined in their portal, and therefore cloud storage services cannot be provided.
One Of The Certificates Has ExpiredA notification to global administrators to inform them that a certificate of their CTERA Portal expired on a certain date and requesting them to log into the Global Administration View to upload a renewed certificate.
One Of The Certificates Is About To ExpireA notification to global administrators when a CTERA Portal SSL certificate will expire in 30 days.
One Or More Addon Has ExpiredA notification to portal administrators to inform them that one or more add-ons has expired, listing the details of the expired add-ons.
One Or More Addon Is About To ExpireA notification to end users when one or more add-on(s) to which they are subscribed will expire in a certain number of days.
The number of days is configured locally. See Configuring Email Notifications.
One Or More Portal Addon Has ExpiredA notification to portal administrators to inform them that one or more portal add-ons have expired.
One Or More Portal Addon Is About To ExpireA notification to portal administrators when one or more add-on(s) to which their portal is subscribed will expire in a certain number of days.
The number of days is configured locally.
Password Recovery NotificationA notification to end users when a request is made to reset their password.
Portal Administrator ReportA monthly report sent to portal administrators.
Portal Has Reached The License LimitA notification to global administrators, when one of the limits specified in the installed CTERA Portal license installed on the global portal, is reached.
Portal Is DisabledA notification to end users to inform them that their portal has been disabled by a global administrator.
Portal Is Exceeding Its LicenseA notification to portal administrators when the portal is exceeding any of its license quotas.
Portal Is Near Quota LimitationA notification to portal administrators when the amount of cloud storage space used reaches or exceeds 90%.
Portal Is Over Quota LimitationA notification to portal administrators when their cloud storage space is full.
Portal Is UnlicensedA notification to global administrators when the portal is not licensed.
Portal License ExceededA notification to portal administrators when the portal license has been exceeded.
Portal License Is About To ExpireA notification to portal administrators when one of the portal's license keys will expire in 7 days.
Portal Plan Is About To ExpireA notification to the portal administrator when the portal's plan is soon to expire.
Preview Server Has FailedA notification to the global administrators warning that a preview server has unexpectedly shut down and users may be unable to preview files.
Registration ConfirmationA notification to end users after they register with the CTERA Portal, and before their account is activated.
Replication Has ErrorsA notification to global administrators to alert them the a database replication has errors.
Replication Setup FailedA notification to global administrators to alert them the a database replication has failed to start.
Reshare As Public LinkA notification to end users telling them that another user with whom they shared a folder has just created a public link to reshare that folder.
Reshare By Adding CollaboratorsA notification to end users telling them that another user with whom they shared a folder has reshared your folder with other people, listing the new collaborators.
Sensitive File BlockedA notification to end users telling them that a file with sensitive material has been blocked.
Server Is OfflineA notification to global administrators to inform the administrator that a specific CTERA Portal server is not responding to connection requests from clients for more than a certain time period.
SMS Verification CodeA notification of a pass code to guest invitation recipients sent by SMS. The recipient must enter the passcode before accessing the file or folder that they are invited to share.
Storage License ExceededA notification to global administrators to say that the CTERA Portal is exceeding the licensed storage space.
Storage Node FullA notification to global administrators when a storage node is full.
Storage Node Has FailedA notification to global administrators when a storage node has failed.
Storage Node Migration Completed SuccessfullyA notification to global administrators to say that the migration of a storage node was completed successfully.
Storage Node Migration Completed With ErrorsA notification to global administrators to say that storage node migration completed with errors, detailing the errors.
Storage Node Migration Stopped Due To ErrorA notification to global administrators to say that migration of a storage node stopped due to a specific error.
Storage Node Nearly FullA notification to global administrators when a storage node is over 90% full.
Storage Pool FailedA notification to global administrators when a storage pool has failed.
Storage Pool Has Critically Low Space - Working In Degraded ModeA notification to global administrators when a storage node is over 95% full.
Storage Pool Is Almost FullA notification to global administrators when a storage pool is over 90% full.
Storage Pool Is FullA notification to global administrators when a storage pool is full.
Storage Pool Snapshots Are OverdueA notification to global administrators when storage pool snapshots have not been taken for more than 4 hours.
Successful User RegistrationA notification to a end users informing them that a user they invited has successfully completed the registration process to.
System Administrator ReportA monthly report sent to global administrators.
Team Project RequestA notification to portal administrators that an end user has requested a team project be created.
Team Project Request ApprovedA notification to portal administrators that a team project request has been approved.
Team Project Request RejectedA notification to portal administrators that a team project request has been rejected.
Test emailA test notification sent to global administrators.
The Installed SAML Certificate Is About To ExpireA notification to portal administrators that a SAML certificate is invalid or expired, and that users will not be able to connect to the CTERA Portal using SAML authentication.
The Installed SAML Certificate Is Invalid Or ExpiredA notification to portal administrators that the CTERA Portal’s SAML certificate is invalid or expired.
Trial Is About To ExpireA notification to end users when their trial subscription will expire in a certain number of days.
The number of days is configured locally. See Configuring Email Notifications.
Trial License Has EndedA notification to portal administrators that the portal's trial license has expired and they need to purchase a license.
Trial License Is In EffectA notification that the portal is using a trial license that is limited.
Unstable ConnectionA notification to a user when a device belonging to the user has repeatedly lost its connection to the portal, warning of unstable connectivity between the device and the portal.
User Account ActivatedA notification to end users that the user's account is now active.
User Is Near Quota LimitationA notification to end users when the amount of cloud storage space used reaches or exceeds a certain percentage.
The percentage is configured locally.
User Is Over Agents LimitationA notification to end users when they have exceeded the licensed number of CTERA Agents.
User Is Over Quota LimitationA notification to end users when their cloud storage space is full.
User ReportA monthly report sent to end users, which includes the following information:
* Account information
* Storage statistics
* Usage report
* Details of all the user's devices
* Information on the status of the user's cloud backups
Vouchers IssuedA notification to end users when a voucher has been issued to them.

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