---
title: "Enabling and Disabling Remote Support"
slug: "enabling-and-disabling-remote-support-4"
tags: ["8.2", "Portal"]
updated: 2024-02-20T11:50:49Z
published: 2024-02-20T11:50:49Z
canonical: "kb.ctera.com/enabling-and-disabling-remote-support-4"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enabling and Disabling Remote Support

You can enable remote assistance by the CTERA support team. A user called *support* is created, which the CTERA Support Team can uses to remotely access and log in to your CTERA Portal.

## All Platforms Except AWS

**To enable remote support:**

1. Using SSH, log in as `root` to your CTERA Portal primary server.
2. Run the following command to enable support access: `portal-support.sh enable`

**To disable remote support:**

1. Using SSH, log in as `root` to your CTERA Portal primary server.
2. Run the following command to disable support access: `portal-support.sh disable`

## AWS

**To enable remote support:**

1. Using SSH, log in as `admin` to your CTERA Portal primary server.
2. Run the following command to enable support access: `support enable`

**To disable remote support:**

1. Using SSH, log in as `admin` to your CTERA Portal primary server.
2. Run the following command to disable support access: `support disable`