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CTERA Cloud Care Support Services

CTERA offers three global support offerings: Cloud Care, Premium Cloud Care, and Enterprise Support. These choices offer the flexibility you need to select the support program that is best suited to help you make the most out of your investment wit...

Updated on : 12 Apr 2022

CTERA Drive (Agent) Interoperability

From 6.0.x Windows Platforms Windows 10 and 11 running on x86-64 processors Yes Windows 10 and 11 running on Arm processors (for example, Surface Pro X) No ...

Updated on : 12 Apr 2022

CTERA Edge Filer (Gateway) Connections vs. Sessions

Q : Does a connection represent a single PC connecting to a gateway? A : Normally, yes, with this PC possibly connecting to multiple shares on the gateway. Q : When can a single PC generate more than one connection? A : One case is mu...

Updated on : 12 Apr 2022

CTERA Edge Filer (Gateway) Interoperability

6.0.5x to 6.0.696.25 6.0.696.26 to 6.0.771.x 7.0.x Virtual Gateway Cloud Vendor Platform AWS (with enhanced networking) Yes Google Cloud Platform (GCP) No Ye...

Updated on : 25 Apr 2022

CTERA Edge Filer (Gateway) Licenses

The following table outlines the available virtual edge filer licenses and configurations. License Maximum Storage RAM vCPUs Maximum Users* EV4** 1TB 16GB - 20 EV16 16TB ...

Updated on : 12 Apr 2022

CTERA Hardware Maintenance

The processes, obligations and coverage of the CTERA hardware maintenance services for CTERA physical edge filers presently marketed, sold and supported by CTERA, including the C Series, H Series, and X Series edge filers. Your browser does ...

Updated on : 12 Apr 2022

CTERA Open Source Licenses

PORTAL List of open source Java archives shipped with CTERA Portal. jar License annotations-api.jar, ant-1.8.1.jar, ant-launcher-1.8.1.jar, atmos-2.0.2.jar, atmos-client-2.1.6.jar, aws-cloudwatch-2.0.2.jar, aws-ec2-2.0.2.j...

Updated on : 01 May 2022

CTERA Portal and Mobile Interoperability

6.1.x 7.x Cloud Vendor Platform AWS Yes Azure Yes Google Cloud Yes IBM Cloud (SoftLayer) Yes Hypervisor Platfor...

Updated on : 12 Apr 2022

CTERA Portal Cloud Drive FAQ

Q : What are the benefits of the CTERA Portal Cloud Drive? A : Use the CTERA Portal Cloud Drive to securely manage your files, share them and collaborate with your colleagues; All from one place. You can upload and download folders and files t...

Updated on : 12 Apr 2022

CTERA Products End-of-Support/Life Statement

This page contains announcements of the end-of-support and end-of-life for various CTERA products. For details about interoperability between CTERA products and 3rd-party products, see: Portal Edge Filer (Gateway) Drive (Ag...

Updated on : 12 Apr 2022

CTERA Support Policy

CTERA technical support is intended to provide the partner and customer with the solutions and knowledge to ensure that the customer derives maximum satisfaction and benefits from CTERA’s products. Your browser does not support PDF.cli...

Updated on : 12 Apr 2022

CTERA Web Services SLA

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Updated on : 30 Dec 2021

File Formats That Are Not Cached or Synced

A file that is locked by the application that owns it cannot be cached or synced to a CTERA Edge Filer (Gateway) nor to a CTERA Agent. For example, whenever ANY Office application is opened (no need to open a file or do anything – just open th...

Updated on : 20 Apr 2022

Supported File Formats

Via Microsoft Office Online Server You can edit the following file types in Offline Office within the portal: Word files – .docx, .docm, .odt, .doc – When editing any Word file, the file is saved as a .docx file. Excel files – ....

Updated on : 12 Apr 2022

Vulnerability Remediation

CTERA’s vulnerability and patch management procedures encompass the remediation of vulnerabilities. Remediation is provided for actively supported product versions, and on condition of a valid cloud-care subscription. Remediation may be, a...

Updated on : 12 Apr 2022