FAQs

Via Microsoft Office Online Server You can edit the following file types in Offline Office within the portal: Word files – .docx, .docm, .odt, .doc – When editing any Word file, the file is saved as a .docx file. Excel files – ....

CTERA enables centralized data access from any edge location or device without compromising performance or security. In a distributed enterprise with an increasingly remote workforce, the need to ensure unstructured file data is private and secure i...

CTERA enables centralized data access from any edge location or device without compromising performance or security. In a distributed enterprise with an increasingly remote workforce, the need to ensure unstructured file data is private and secure i...

Organizations using a CTERA Edge Filer for their local file server, connected to a CTERA Portal have to ensure that both the edge filer and portal are PCI DSS compliance. PCI DSS Basics and CTERA The PCI Security Standards Council offers robust ...

The following table outlines the available virtual edge filer licenses and configurations. * The number of clients mounting a share on the gateway, assuming less users are reading and writing to the gateway at a given point in time. The numbe...

CTERA supports multi-level deduplication on both the CTERA portal and edge filers, enabling major saving in storage capacity required for the backend object and frontend cache storage as well as reducing the network bandwidth required for edge to cl...

Azure Service Manager (ASM), also referred to as Azure Classic, is being fully retired on September 1st 2023. From this date on CTERA Portal servers of CTERA Edge Filers that were created using ASM will be stopped and deallocated by Microsoft. ...

Most files that are locked by the application that owns it cannot be cached or synced to a CTERA Edge Filer nor to a CTERA Agent. Closing the application releases the lock and the files are synced.

Configuring Direct Mode for a storage node results in data being uploaded and downloaded directly to and from the storage node and not via the portal. Storage nodes that support the S3 can be set to use Direct Mode, for example the Amazon S3, ...

CTERA’s vulnerability and patch management procedures encompass the remediation of vulnerabilities. Remediation is provided for actively supported product versions, and on condition of a valid cloud-care subscription. Remediation may be, a...

CTTP is the CTERA Transport Protocol used between CTERA Edge Filers and CTERA Agents and the CTERA Portal. This protocol has been designed to be a secure, WAN optimized transport protocol.

Q : Does a connection represent a single PC connecting to a gateway? A : Normally, yes, with this PC possibly connecting to multiple shares on the gateway. Q : When can a single PC generate more than one connection? A : One case is mu...

The following diagram shows the workflow between the end user browser, Microsoft Office Online and a CTERA Portal: WOPI Discovery To enable Microsoft Office Online to work with a CTERA Portal, an initialization phase is required. In this phas...

Q : What are the benefits of the CTERA Portal Cloud Drive? A : Use the CTERA Portal Cloud Drive to securely manage your files, share them and collaborate with your colleagues; All from one place. You can upload and download folders and files t...