Generating a Support Report
  • 12 May 2022
  • 1 Minute to read
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Generating a Support Report

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If a problem arises with the CTERA Edge Filer, you can generate a report for CTERA support to use to identify and resolve the problem.

To generate a support report:

  1. In the Configuration view, select System > Support Report in the navigation pane.
    The Support Report page is displayed.
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  2. Click either Generate Standard Report or Generate Advanced Report.
    The report is generated displaying the type of report and with the status, In Progress or finished and ready to Download.
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  3. Click Download to download the report to the local PC.

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