---
title: "Help Settings"
slug: "help-settings"
tags: ["Connect", "WebDAV", "Drive"]
updated: 2025-10-22T15:59:42Z
published: 2025-10-22T15:59:42Z
canonical: "kb.ctera.com/help-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Settings

You can report bugs you have found directly to CTERA Support.

| Windows | macOS |
| --- | --- |
| ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-LP94O1T5.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A24Z&se=2026-11-11T05%3A07%3A24Z&sr=c&sp=r&sig=OD4rYyGkqahI3aTB%2BkNMaSw6dUKMl%2FIk4kBhtcnI3x4%3D) | ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-5HHJ785D.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A24Z&se=2026-11-11T05%3A07%3A24Z&sr=c&sp=r&sig=OD4rYyGkqahI3aTB%2BkNMaSw6dUKMl%2FIk4kBhtcnI3x4%3D) |

**Help** – Click **Report a Bug** to access CTERA Support to report a bug. **Log** – Check **Enable debug log** to include debug information in the *cteradriveconnect.log* file. The following logs are available:

- cteradriveconnect.dmp
- cteradriveconnect.errors
- cteradriveconnect.log

          **Note**

          

CTERA recommends not to check this option unless you encounter issues with performance.

**Windows**: Click **Show** to display the log file directory in Windows File Explorer. **macOS**: Click **Show in Finder** to display the log file directory in Finder.

          **Note**

          

The **Enable debug log** and **Show** options can also be set in [Connection Settings](/v1/docs/connection-settings).