---
title: "Installing CTERA Cache Assist"
slug: "installing-ctera-cache-assist"
description: "You download CTERA Cache Assist from.To install it, open the Terminal application and enter the administrator password.In Finder, select Applications and then double-click the CTERACacheAssist_Vx.x."
tags: ["Assist", "macAssist", "Cache Assist", "macOS", "Edge Filer", "Gateway", "Filer"]
updated: 2026-11-02T19:51:38Z
published: 2026-11-02T19:51:38Z
canonical: "kb.ctera.com/installing-ctera-cache-assist"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Installing CTERA Cache Assist

You get CTERA Cache Assist from CTERA Support or download the package from [here](https://storage.googleapis.com/ctera-public/CacheAssist/pkg/CTERACacheAssist_V3.4.3.pkg).

**Note**

You only need to download and install CTERA Cache Assist once. After installing CTERA Cache Assist, you are automatically prompted to update it when a new version is released by CTERA.

**To install CTERA Cache Assist:**

1. Open the downloaded file and follow the installation instructions.
2. Open CTERA Cache Assist from **Finder > Applications** and tick **Enable**.
3. Make sure the Finder extension is allowed:
  - macOS 15 and 26: **System Settings > General > Login Items & Extensions > Extensions**.
  - macOS 27: **System Settings > General > Login Items > Extensions**.
4. On each CTERA Edge Filer that you will access, run the following CLIs:  

`set /config/fileservices/cifs/macAssistEnabled true`

**Note**

A macOS a property list, .plist, for distributed environment deployment is supported. You can deploy CTERA Cache Assist in large organizations with distributed locations. The property list enables an administrator to control whether CTERA Cache Assist is enabled or disabled without user intervention.

## Troubleshooting

If the shares in Finder do not display with the overlay icons:

1. Click the eject (dislodge) or close/disconnect icon next to each share.
2. Reconnect the shares: Click **Go > Connect** to Server and reconnect to the edge filer.
3. If the overlay icons are still not displayed, reboot the macOS PC.