---
title: "Making Files Always Available on the Caching Agent: Pinning"
slug: "making-files-always-available-on-the-caching-agent-pinning-1-1"
tags: ["Windows", "Protect", "Agent", "Share", "7.12", "Drive"]
updated: 2026-02-09T13:10:42Z
published: 2026-02-09T13:10:42Z
canonical: "kb.ctera.com/making-files-always-available-on-the-caching-agent-pinning-1-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Making Files Always Available on the Caching Agent: Pinning

Files in folders marked as pinned stay on the CTERA Agent and are never evicted. This is useful for files that you always want to be available, with immediate access. This ensures that the folder is always accessible even when the device is offline, if there is downtime of the cloud provider or CTERA Portal, or the file is large and would take a long time to download.

          **Note**

          

Pinning folders is not available when the CTERA Agent is installed on a Windows Server.

**To pin folders:**

1. Right-click the CTERA Agent tray icon, ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-U9A887LX.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A29%3A07Z&se=2026-11-11T05%3A29%3A07Z&sr=c&sp=r&sig=WeztOpBEGz6LgCyDlszkZMnDDUAN%2FPeeK158CN%2BDI40%3D), and select **Settings**.  

Or,  

Click the settings icon, ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-108Y3A8F.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A29%3A07Z&se=2026-11-11T05%3A29%3A07Z&sr=c&sp=r&sig=WeztOpBEGz6LgCyDlszkZMnDDUAN%2FPeeK158CN%2BDI40%3D), in the bottom right corner of the **CTERA Agent** window.  

The **CTERA Agent Settings** window is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-8LYKOKR0.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A29%3A07Z&se=2026-11-11T05%3A29%3A07Z&sr=c&sp=r&sig=WeztOpBEGz6LgCyDlszkZMnDDUAN%2FPeeK158CN%2BDI40%3D)
2. Click **Main > Pinned Folders** in the navigation pane.  

The **Pinned Folders** page is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-85XC06E3.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A29%3A07Z&se=2026-11-11T05%3A29%3A07Z&sr=c&sp=r&sig=WeztOpBEGz6LgCyDlszkZMnDDUAN%2FPeeK158CN%2BDI40%3D)
3. Select the folders that you want to pin.
          **Note**

          

To select the majority of folders under a specific folder, you can select the specific folder and then uncheck specific subfolders to unpin them.

If you check a cloud folder, all the subfolders under the cloud folder are pinned and any folders added later under the cloud folder will be pinned automatically.
4. Click **Save**.

The checked folders are pinned.

## What Happens to Files That Are Not Pinned

Files that are not pinned are stored in the Caching Agent as stubs. When a user accesses a file stub, the file is downloaded to the cache and then opened.