Managing Devices From the End User Portal
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Managing Devices From the End User Portal

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Article Summary

An administrator can also remotely manage devices from the end user portal. The DEVICES option displays all devices connected to the portal that you are managing.

For each device a read only administrator can do the following:

  • Rename the device.
  • Edit device settings, such as the configuration template used and clear the MAC address.
  • Delete a device.

In addition, a read/write administrator can also edit device settings, such as the backup folder to use and the configuration template to apply to the device.

To edit device settings or restart a device:

  1. Click DEVICES in the navigation pane.
    The Devices page opens, displaying all the devices connected to the portal.

  2. Click the image.png icon to the right of the device you want to manage. Options are displayed in a popup menu.
    Rename Device – Rename the device.
    Set Description – Provide a description of the device.
    Restart Device – If, the device is running, this option is displayed enabling the administrator to remotely restart the device.
    Advanced Settings – Advanced settings for the device.


    Some devices do not have this option, for example, mobile devices.

    Administrators can change the following:

    • The MAC address
    • The backup folder, either to not have a backup folder or to one of the current backup folders.
    • The software version.
    • The configuration template, either the default template or to one of the other templates defined in the portal.

    Delete Device – Remove the device from the CTERA Portal. This deletes any backups of the device on the CTERA Portal. You confirm the removal by entering your user name.

  3. Click the device name.
    The device details are displayed.

  4. Click the image.png icon for the options described above after clicking the image.png icon.

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