Managing Notification and Email Templates

As an administrator, you can receive and view notifications about portal and users as follows:

• In the end user view, by clicking the notifications icon when it shows notifications.
• In the NOTIFICATIONS section of the main dashboard (Main > Dashboard). This section displays the highest priority notifications.
• In the NOTIFICATIONS page (Main > Notifications). Here, you receive all types of notifications that are enabled on the Notification Settings page (Settings > Notification Settings).
• By email. Notifications are sent to the administrator.

Notifications enable you to track error and warning conditions. For instance, one can use the notification dashboard to track failed backup jobs.

The notification dashboard displays error and warning conditions that are currently in effect, including alerts related to the system, storage nodes, specific virtual portals, users and devices.

It is possible to mark specific notifications as hidden, if you do not feel that they require immediate attention. Those notifications can always be unhidden later if desired.

Viewing Notifications

You can view a summary of the highest priority notifications in the end user view and administrator dashboard and all the notifications in the NOTIFICATIONS page.

Viewing Notifications in the End User View

When there are notifications, the number is displayed on the notifications icon. Clicking the notifications icon displays a list of notifications.

Clicking a notification in the list opens the device details to investigate the cause of the notification.

Viewing Notifications in the Main Dashboard

The dashboard displays a summary of the highest priority active notifications.

If there are notifications, you can go directly to the NOTIFICATIONS page by clicking SHOW IN NOTIFICATION MANAGER.
Clicking the ENTITY in the list opens the device details in a new browser window to investigate the cause of the notification.

Viewing Notifications in the NOTIFICATIONS Page

To view notifications in the NOTIFICATIONS page:

1. Select Main > Notifications in the navigation pane.
   The NOTIFICATIONS page is displayed.
   
   ENTITY – The entity for which the notification applies. Click the entity to open the device details in a new browser window to investigate the cause of the notification.
   ALERT – The alert message.
   TIME – The time at which the alert was triggered.
   MORE INFO – Additional information about the notification.
   ACTIONS – Actions you can perform on an alert, for example hiding the alert.

2. You can filter the display.
   Show – Filter notifications dependent on the notification source.

   • All Entities – Notifications from the portal, users, and devices.
   • Portal – Notifications from the portal.
   • Users – User notifications.
   • Devices – Device Notifications.
     
     

   Minimum Severity – Filter notifications dependent on the notification severity: Info, Warning, or Error.
   View – Filter notifications by whether they are active or hidden (not displayed).

3. You can search the list of alerts, searching everything or by entity or by the MORE INFO or ALERT columns.

4. You can unhide an notification that you marked as hidden by filtering the display to show hidden notifications and then clicking the Unhide link in the ACTIONS column for a hidden alert or selecting the notification row and clicking Unhide.