--- title: "Managing Notification and Email Templates" slug: "managing-notification-and-email-templates-5-1" tags: ["Portal", "8.3"] status: "update" updated: 2026-08-06T14:33:06Z published: 2026-08-06T14:33:21Z canonical: "kb.ctera.com/managing-notification-and-email-templates-5-1" --- > ## Documentation Index > Fetch the complete documentation index at: https://kb.ctera.com/llms.txt > Use this file to discover all available pages before exploring further. # Managing Notification and Email Templates As an administrator, you can receive and view notifications about portal and users as follows: - In the end user view, by clicking the notifications icon when it shows notifications. - In the **Notifications** section of the main dashboard (**Main > Dashboard**). This section displays the highest priority notifications. - In the **Notifications** page (**Main > Notifications**). Here, you receive all types of notifications that are enabled on the **Notification Settings** page in the **Control Panel**. - By email. Notifications are sent to the administrator. Notifications enable you to track error and warning conditions. For instance, one can use the notification dashboard to track failed backup jobs. The notification dashboard displays error and warning conditions that are currently in effect, including alerts related to the system, storage nodes, specific virtual portals, users and devices. It is possible to mark specific notifications as hidden, if you do not feel that they require immediate attention. Those notifications can always be unhidden later if desired. ## Viewing Notifications You can view a summary of the highest priority notifications in the end user view and administrator dashboard and all the notifications in the **Notifications** page. ### Viewing Notifications in the End User View When there are notifications, the number is displayed on the notifications icon. Clicking the notifications ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-Q898PNZK.png?sv=2026-02-06&spr=https&st=2026-11-07T16%3A58%3A26Z&se=2026-11-07T17%3A58%3A26Z&sr=c&sp=r&sig=02EIYIeY1zbsljd41Ndc%2BDPZk9tfEjYM8C7EfkbtxS0%3D) icon displays a list of notifications. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-AVQO59HU.png?sv=2026-02-06&spr=https&st=2026-11-07T16%3A58%3A26Z&se=2026-11-07T17%3A58%3A26Z&sr=c&sp=r&sig=02EIYIeY1zbsljd41Ndc%2BDPZk9tfEjYM8C7EfkbtxS0%3D) Clicking a notification in the list opens the device details to investigate the cause of the notification. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-IG2Y7U3M.png?sv=2026-02-06&spr=https&st=2026-11-07T16%3A58%3A26Z&se=2026-11-07T17%3A58%3A26Z&sr=c&sp=r&sig=02EIYIeY1zbsljd41Ndc%2BDPZk9tfEjYM8C7EfkbtxS0%3D) ### Viewing Notifications in the Main Dashboard The dashboard displays a summary of the highest priority active notifications, if there are any. ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-GR06N7EC.png?sv=2026-02-06&spr=https&st=2026-11-07T16%3A58%3A26Z&se=2026-11-07T17%3A58%3A26Z&sr=c&sp=r&sig=02EIYIeY1zbsljd41Ndc%2BDPZk9tfEjYM8C7EfkbtxS0%3D) If there are notifications you can go directly to the **Notifications** page by clicking **All Notifications**, which is displayed at the bottom of the **Notifications** panel. The **Notifications** panel can be collapsed by clicking ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-ZVU6MRGU.png?sv=2026-02-06&spr=https&st=2026-11-07T16%3A58%3A26Z&se=2026-11-07T17%3A58%3A26Z&sr=c&sp=r&sig=02EIYIeY1zbsljd41Ndc%2BDPZk9tfEjYM8C7EfkbtxS0%3D) at the bottom right of the **Notifications** panel. ### Viewing Notifications in the Notifications Page **To view notifications in the Notifications page:** 1. Select **Main > Notifications** in the navigation pane. The **Notifications** page is displayed. ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-P96KIY6G.png?sv=2026-02-06&spr=https&st=2026-11-07T16%3A58%3A26Z&se=2026-11-07T17%3A58%3A26Z&sr=c&sp=r&sig=02EIYIeY1zbsljd41Ndc%2BDPZk9tfEjYM8C7EfkbtxS0%3D) **Severity** – The severity of the event represented by an icon. Green for OK, orange for warning and red for error. **Entity** – The entity for which the notification applies. Click the entity to open the device details in a new browser window to investigate the cause of the notification. **Alert** – The alert message. **Time** – The time at which the alert was triggered. **More Info** – Additional information about the notification. **Actions** – Actions you can perform on an alert, for example hiding the alert. 2. You can filter the display. **Show** – Filter notifications dependent on the notification source. **Minimum Severity** – Filter notifications dependent on the notification severity: **Info**, **Warning**, or **Error**. **View** – Filter notifications by whether they are **Active** or **Hidden** (not displayed). - **All Entities** – Notifications from the portal, users, and devices. - **Portal** – Notifications from the portal. - **Users** – User notifications. - **Devices** – Device Notifications. 3. You can search the list of alerts, searching everything or by entity or by the **More Info** or **Alert** columns. 4. You can unhide a notification that you marked as hidden by filtering the display to show **Hidden** notifications and then clicking the **Unhide** link in the **Actions** column for a hidden alert or selecting the notification row and clicking **Unhide**.