---
title: "Managing Offline Access"
slug: "managing-offline-access-4"
tags: ["Android", "Drive", "Mobile", "iOS"]
updated: 2025-03-16T16:02:48Z
published: 2025-03-16T16:02:48Z
canonical: "kb.ctera.com/managing-offline-access-4"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Offline Access

You can work with files offline, so that access is faster.

For details about marking files for offline access, see [Making a file available offline](/v1/docs/folder-and-file-functionality-4#making-a-file-available-offline).

**To manage offline access:**

1. For iOS: Tap ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-69SYSKRD.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A17%3A33Z&se=2026-11-11T05%3A17%3A33Z&sr=c&sp=r&sig=jr9SgTZ8Tfr3XwS9C4MiioglbOXzDUb8LFgkxA34Rl8%3D) in the top right of the app Home screen. For Android:

The **Settings** screen is displayed.
  1. Tap ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-X9AS22BF.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A17%3A33Z&se=2026-11-11T05%3A17%3A33Z&sr=c&sp=r&sig=jr9SgTZ8Tfr3XwS9C4MiioglbOXzDUb8LFgkxA34Rl8%3D) in the top left corner.  

The CTERA Drive Mobile app menu is displayed.
  2. Tap **Settings**.
2. Tap **Offline Access**. The **Offline Access** screen is displayed.

| iOS | Android |
| --- | --- |
| ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-49UV0QC5.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A17%3A33Z&se=2026-11-11T05%3A17%3A33Z&sr=c&sp=r&sig=jr9SgTZ8Tfr3XwS9C4MiioglbOXzDUb8LFgkxA34Rl8%3D) | ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-NAZ5CFL9.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A17%3A33Z&se=2026-11-11T05%3A17%3A33Z&sr=c&sp=r&sig=jr9SgTZ8Tfr3XwS9C4MiioglbOXzDUb8LFgkxA34Rl8%3D) |

The screen displays the current storage used by offline files. Use this screen to clear the offline files that are stored on the mobile device.
3. iOS: **To clear storage:**
  1. Tap **Clear Storage**. The **Clear Storage prompt** is displayed. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-AP64EJY1.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A17%3A33Z&se=2026-11-11T05%3A17%3A33Z&sr=c&sp=r&sig=jr9SgTZ8Tfr3XwS9C4MiioglbOXzDUb8LFgkxA34Rl8%3D)
  2. Tap the option you want. **Keep Synced Files** – Do not remove files marked as *available offline*, but remove other files opened in the mobile device that are downloaded and cached on the device for faster access. **Clear All** – Remove all files in the cache: files marked as *available offline* and files opened in the mobile device that are downloaded and cached on the device for faster access.

**Cancel** – Leave the offline files as they are. Android: **To manage offline access:**
    - The Offline Access screen is redisplayed showing that there is no storage used for offline files.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-ZDER6N9P.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A17%3A33Z&se=2026-11-11T05%3A17%3A33Z&sr=c&sp=r&sig=jr9SgTZ8Tfr3XwS9C4MiioglbOXzDUb8LFgkxA34Rl8%3D)
    - Remove the offline files that are stored on the mobile device. This button is only enabled if there are offline files and you are prompted to confirm that you want to remove all offline files.
    - Either disable the cellular network access to the CTERA Portal and only use WIFI to access the CTERA Portal or also allow access to the CTERA Portal using the cellular network.
    - Set the time interval to connect to the CTERA Portal and synchronize files between the CTERA Portal and the mobile device. The default is 1 hour.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-XBH8CRJL.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A17%3A33Z&se=2026-11-11T05%3A17%3A33Z&sr=c&sp=r&sig=jr9SgTZ8Tfr3XwS9C4MiioglbOXzDUb8LFgkxA34Rl8%3D)
    - Set the minimum battery power, below which the mobile device will not connect with the CTERA Portal to synchronize files. The default is 10%.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-YB4FJSFA.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A17%3A33Z&se=2026-11-11T05%3A17%3A33Z&sr=c&sp=r&sig=jr9SgTZ8Tfr3XwS9C4MiioglbOXzDUb8LFgkxA34Rl8%3D)