Managing Users

End users are registered with the CTERA Portal and have access to the End User Portal. Each user is represented in the CTERA Portal by a user account.
Users and groups of users should be added directly in the portal or by using directory services, such as Active Directory. You can attach a directory service and fetch users and groups from the directory service. For information about using a directory service, see Using Directory Services For the Users.

Viewing Users

To view all users in the portal:

1. Select Users > Users in the navigation pane.
   The USERS page opens, displaying the users for the portal.
   
   USER – The user’s first and last names.

• • Email (under the user name) – The administrator's email address.
    Username – The username.
    Company (under the user name) – The name of the user's company.
    Disabled – Displayed if the user is defined as disabled and cannot access the portal.

ROLE – The user role: End User, Disabled, Read/Write Administrator, Read Only Administrator, Support.
PLAN – The plan assigned to the user. You can access the plan details directly by clicking the plan. For details, see Provisioning.
RESOURCES – The resources allocated to the user. The information can be different per user. Expanding the column or clicking more > displays more information:

• • The number and type of CTERA Virtual Gateway licenses used.
  • The amount of storage the user has consumed out of the total number provisioned.
  • Whether or not the user has the Cloud Drive service.
  • The number of CTERA Server Agents installed out of the total number provisioned.
  • The number of CTERA Workstation Agents installed and using the Cloud Backup service out of the total amount provisioned.

To view only a specific type of user:

1. Select Users > Users in the navigation pane.
   The USERS page opens, displaying the users for the portal.
2. Click the filter drop-down to filter the users either by the default Local Users or by a domain.