---
title: "Manually Fetching User Data"
slug: "manually-fetching-user-data-6-1-1"
tags: ["Portal"]
updated: 2026-08-13T14:57:13Z
published: 2026-08-13T14:57:13Z
canonical: "kb.ctera.com/manually-fetching-user-data-6-1-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manually Fetching User Data

You can manually fetch user data from an integrated directory, after the connection with the directory service is established:

- To immediately update data in the local user database, instead of waiting for CTERA Portal to automatically fetch data at midnight.
**Note**

If a user in Active Directory is disabled, manually fetching the user data immediately updates the portal users, instead of waiting until the portal automatically re-fetches all previously fetched directory users, every day at midnight.
- To create an account for a user that does not yet exist in the local user database, before their first login.

**To manually fetch user data:**

1. Select **Settings > Control Panel** in the navigation pane.  

The **Control Panel** page is displayed.  

![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-XHH1SV60.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A18%3A17Z&se=2026-11-11T05%3A18%3A17Z&sr=c&sp=r&sig=CwphqOfik4i0Ko9E4Nw5DwM49cptyN6wkEyOZ%2Bh3qtg%3D)
2. Select **Directory Services** under **User Settings**.  

The **Directory Services** page is displayed.  

![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-O2MEKESF.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A18%3A17Z&se=2026-11-11T05%3A18%3A17Z&sr=c&sp=r&sig=CwphqOfik4i0Ko9E4Nw5DwM49cptyN6wkEyOZ%2Bh3qtg%3D)
3. Click **Fetch Users**.  

The **Fetch Users** page is displayed.  

![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-QG97CNQH.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A18%3A17Z&se=2026-11-11T05%3A18%3A17Z&sr=c&sp=r&sig=CwphqOfik4i0Ko9E4Nw5DwM49cptyN6wkEyOZ%2Bh3qtg%3D)
4. Add each directory user and user group allowed to access the portal:
  1. In the drop-down list, select one of the following:  

**Users** – Search the users defined in directory service.  

**Domain Groups** – Search the user groups defined in directory service.
  2. Select the user or user group from the drop-down list or in the **Quick search** field, enter a string that is displayed anywhere within the name of the user or user group you want to add.
  3. Select the user or group and click **Add**.  

The user or user group is added to the list of users and user groups to fetch.
5. To remove a user or group, select the row and click ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-G3TDWJ56.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A18%3A17Z&se=2026-11-11T05%3A18%3A17Z&sr=c&sp=r&sig=CwphqOfik4i0Ko9E4Nw5DwM49cptyN6wkEyOZ%2Bh3qtg%3D).  

The user or user group is removed from the list.
6. Click ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-VTCPJHW8.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A18%3A17Z&se=2026-11-11T05%3A18%3A17Z&sr=c&sp=r&sig=CwphqOfik4i0Ko9E4Nw5DwM49cptyN6wkEyOZ%2Bh3qtg%3D).  

The user data is fetched from the directory, and the **Apply Changes** window is displayed and the changes are applied.
7. Click **Close**.