---
title: "Manually Fetching User Data"
slug: "manually-fetching-user-data-6"
tags: ["8.2", "Portal"]
updated: 2024-12-30T12:48:37Z
published: 2024-12-30T12:48:37Z
canonical: "kb.ctera.com/manually-fetching-user-data-6"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manually Fetching User Data

You can manually fetch user data from an integrated directory, after the connection with the directory service is established, as described in [Integrating CTERA Portal with a Directory Service](/v1/docs/integrating-ctera-portal-with-a-directory-service-6):

- To immediately update data in the local user database, instead of waiting for CTERA Portal to automatically fetch data at midnight.
          **Note**

          

If a user in Active Directory is disabled, manually fetching the user data immediately updates the portal users, instead of waiting until the portal automatically re-fetches all previously fetched directory users, every day at midnight.
- To create an account for a user that does not yet exist in the local user database, before their first login.

**To manually fetch user data:**

1. Select **Settings** in the navigation pane.  

The **Control Panel** page is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-W6Q5JAN1.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A28Z&se=2026-11-11T05%3A27%3A28Z&sr=c&sp=r&sig=DUlUN3S3SSnfiOE6jvYKl3ZrDNnb8nRRfyflcrXRnL8%3D)
2. Select **Directory Services** under **USERS** in the **Control Panel** page.  

The **Directory Services** window is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-WVII6Y5O.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A28Z&se=2026-11-11T05%3A27%3A28Z&sr=c&sp=r&sig=DUlUN3S3SSnfiOE6jvYKl3ZrDNnb8nRRfyflcrXRnL8%3D)
3. Click **Fetch Users**.  

The **Select Users and Groups to Fetch** window is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-2T9K2XNH.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A28Z&se=2026-11-11T05%3A27%3A28Z&sr=c&sp=r&sig=DUlUN3S3SSnfiOE6jvYKl3ZrDNnb8nRRfyflcrXRnL8%3D)
4. Add each directory user and user group allowed to access the portal:
  1. In the drop-down list, select one of the following:  

**Domain Users** – Search the users defined in directory service.  

**Domain Groups** – Search the user groups defined in directory service.
  2. Select the user or user group from the drop-down list or in the **Quick Search** field, enter a string that is displayed anywhere within the name of the user or user group you want to add.
  3. Select the user or group and click **Add**.  

The user or user group is added to the list of users and user groups to fetch.
5. To remove a user or group, select the row and click ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-QHE4P61B.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A28Z&se=2026-11-11T05%3A27%3A28Z&sr=c&sp=r&sig=DUlUN3S3SSnfiOE6jvYKl3ZrDNnb8nRRfyflcrXRnL8%3D).  

The user or user group is removed from the list.
6. Click **Finish**.  

The User data is fetched from the directory, and the **Apply Changes** window is displayed and the changes are applied.  

While the changes are being applied you can either stop the process, by clicking **Stop** or close the window while the process continues to run in the background by clicking **Continue in Background**.
7. Click **Close**.