--- title: "Portal Logs" slug: "portal-logs-8" tags: ["8.2", "Portal"] updated: 2025-06-04T14:58:06Z published: 2025-06-04T14:58:06Z canonical: "kb.ctera.com/portal-logs-8" --- > ## Documentation Index > Fetch the complete documentation index at: https://kb.ctera.com/llms.txt > Use this file to discover all available pages before exploring further. # Portal Logs The portal **Log Viewer** includes the following logs: | Log | Content | | --- | --- | | **System** | Events that do not belong in other log categories. | | **Access** | User access to the CTERA Portal events. | | **Audit** | Changes to the CTERA Portal configuration. | Viewing logs for the CTERA Portal system is available in the *global administration view*. Logs for team portals can be viewed in each team portal's view. **Note** The user interface for the global administration view also includes the following logs which are only supported when using a team portal view: Cloud Backup Log, Cloud Sync Log, and Permanent Deletion Log. For more details about portal log messages, see [Understanding CTERA Portal Log Messages](/v1/docs/understanding-portal-log-messages). **To configure log settings:** 1. In the global administration view, select **Settings** in the navigation pane. The **Control Panel** page is displayed. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-HFXBSG6Q.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A42%3A29Z&se=2026-11-07T18%3A42%3A29Z&sr=c&sp=r&sig=qW4W9gyboYgJBL4TdgZ36TziImA%2BN1n9wsuKojrzJNY%3D) 2. Select **Logs**, under **NOTIFICATIONS AND LOGS** in the **Control Panel** content page. The **Log Settings** window is displayed. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-8AR6G1VQ.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A42%3A29Z&se=2026-11-07T18%3A42%3A29Z&sr=c&sp=r&sig=qW4W9gyboYgJBL4TdgZ36TziImA%2BN1n9wsuKojrzJNY%3D) 3. Complete the fields. **Keep logs for** – The number of days that the CTERA Portal should store logs. The default value is 30 days. **Log Level** – The minimum log level to display in the CTERA Portal. For example, if you select `Critical`, then only *Emergency*, *Alert*, and *Critical* logs entries are displayed in the CTERA Portal log pages. The default value is `Info` **Device Log Collector Level** – The minimum log level to collect from each device. For example, if you select `Critical`, then only *Emergency*, *Alert*, and *Critical* log events are collected from devices. The default value is `Info` 4. If you want to configure the CTERA Portal to send logs to a Syslog server located on your network or in the cloud, see [Setting Up Access to a Syslog Server](/v1/docs/portal-logs-8#setting-up-access-to-a-syslog-server). 5. Click **Save**. ## Setting Up Access to a Syslog Server 1. In the global administration view, select **Settings** in the navigation pane. The **Control Panel** page is displayed. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-HFXBSG6Q.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A42%3A29Z&se=2026-11-07T18%3A42%3A29Z&sr=c&sp=r&sig=qW4W9gyboYgJBL4TdgZ36TziImA%2BN1n9wsuKojrzJNY%3D) 2. Select **Logs**, under **NOTIFICATIONS AND LOGS** in the **Control Panel** content page. The **Log Settings** window is displayed. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-8AR6G1VQ.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A42%3A29Z&se=2026-11-07T18%3A42%3A29Z&sr=c&sp=r&sig=qW4W9gyboYgJBL4TdgZ36TziImA%2BN1n9wsuKojrzJNY%3D) 3. Check **Use Syslog**. **Note** You can obtain free Syslog servers online, such as Kiwi Syslog Daemon ([http://www.kiwisyslog.com/](http://www.kiwisyslog.com/)). The following logs are sent: **Minimum Event Severity** – The minimum log level to send to the Syslog server. For example, if you select `Critical`, then only *Emergency*, *Alert*, and *Critical* log events are sent to the Syslog server. The default value is `Info`. **Server Address** – The Syslog server IP address. **Syslog Port** – The Syslog server's port number. The default value is 514. **Syslog Protocol** – The protocol to use to send logs. The default is **UDP**. **To send logs securely using TLS:** - Server (Tomcat) logs – catalina.out.* - Portal logs – portal.* - Database logs - Audit logs - Journal logs 1. Change the **Syslog Protocol** to **TCP/TLS**. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-6NNI9TSJ.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A42%3A29Z&se=2026-11-07T18%3A42%3A29Z&sr=c&sp=r&sig=qW4W9gyboYgJBL4TdgZ36TziImA%2BN1n9wsuKojrzJNY%3D) 2. Click **Upload** for **CA Certificate (*.pem)** and browse to your valid CA certificate, select it and click **Open**. The certificate must be in PEM format. If the certificate is valid, the certificate distinguished name is displayed in **CA Certificate (*.pem)**. 3. Optionally, check **Use Client Certificate** if you want authentication on both the client and server sides. If client side authentication is enabled: If the private key is valid, `Valid` is displayed for **Private Key (*.pem)**. The certificate must be in PEM format. If the certificate is valid, the certificate distinguished name is displayed in **Certificate (*.pem)**. 1. Click Upload for **Private Key (*.pem)**, browse to your private key, select it and click **Open**. The private key must be in PEM format. 2. Click **Upload** for **Certificate (*.pem)** and browse to your valid certificate, select it and click **Open**. The certificate must be in PEM format. 4. Click **Save**. ## Clearing Logs You can clear the logs of all team portals. **To clear all logs:** 1. In the global administration view, select **Settings** in the navigation pane. The **Control Panel** page is displayed. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-HFXBSG6Q.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A42%3A29Z&se=2026-11-07T18%3A42%3A29Z&sr=c&sp=r&sig=qW4W9gyboYgJBL4TdgZ36TziImA%2BN1n9wsuKojrzJNY%3D) 2. Select **Logs**, under **NOTIFICATIONS AND LOGS** in the **Control Panel** content page. The **Log Settings** window is displayed. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-8AR6G1VQ.png?sv=2026-02-06&spr=https&st=2026-11-07T17%3A42%3A29Z&se=2026-11-07T18%3A42%3A29Z&sr=c&sp=r&sig=qW4W9gyboYgJBL4TdgZ36TziImA%2BN1n9wsuKojrzJNY%3D) 3. Click **Clean Now**. Logs are cleared in all virtual portals.