Provisioning is the process of assigning services and quotas to users or tenants.
CTERA includes two levels of provisioning:
Portal-level provisioning
The CTERA Portal owner provisions each virtual portal owner with services and quotas. For example, it is possible to limit a virtual portal to use a total of up to 100GB of storage space and 50 workstation agents.
Portal-level provisioning is performed by global administrators.
The following provisioning methods are available for portal-level provisioning:
Global plans
In order to obtain services, virtual portals are assigned to a global plan which defines a set of services that the portal will receive, and which will subsequently be used by the portal's end users. Further, the plan can specify a maximum snapshot retention policy for the portal. See CTERA Portal Snapshots (Backups). The global plan limits the total amount of resources used by end users. Portal Licenses are consumed immediately, when the team portal is provisioned.
Global add-ons
In addition to the global plan, one or more global add-ons can be added to portals. Each global add-on defines a set of services that portals will receive in addition to the services specified in the global plan. For example, an add-on may include an additional 10 GB of storage space for the number of devices specified in the global plan. Add-ons can be set to expire after a specified time period and can be stacked as desired. For example, a portal may have a subscription plan for 100 GB of storage, as well as two add-ons for 10GB of storage and one add-on for 5GB of storage. While the add-ons are valid, the portal will be entitled to allocate up to 125GB of cloud storage to end users.
End-user provisioning
The virtual portal owner provisions end users with services and quotas, such as storage space and the number of agents. In team portals, end users must be subscribed to a subscription plan in order to obtain services. The subscription plan includes the list of services provided to the user and the quota for each service.