Managing Logs

The portal Log Viewer includes the following logs:

Viewing logs for the CTERA Portal system is available in the Global Administration View. Logs for reseller and team portals can be viewed in each virtual portal's view.

To view system logs:

• In the global administration view, select Logs & Alerts > System Log in the navigation pane.
  The SYSTEM LOG page opens, displaying the system logs connected to the portals.
  
  The information in the System Log can be filtered by:
• The log origin: portal, device or both portal and device.
• The minimum severity: Debug, Info, Warning, Error.
  The page includes the following columns:

  Field	Display
  DATE	The date and time at which the event occurred. To the left of the date an icon identifies the event severity:  – Debug  – Info  – Warning  – Error
  ORIGIN	The entity that sent the log entry. To view details about the entity, click the entity name.
  USER	The user who triggered the event. To view details about the user, click the user name.
  DETAILS	A description of the event.
  MORE INFO	A possible cause for the entry.

To view access logs:

• In the global administration view, select Logs & Alerts > Access Log in the navigation pane.
  The ACCESS LOG page opens, displaying the access to the portals.
  
  The page includes the following columns:

  Field	Display
  DATE	The date and time at which the event occurred. To the left of the date an icon identifies the event severity:  – Debug  – Info  – Warning  – Error
  ACTION	The action performed.
  ORIGIN	The entity that sent the log entry. To view details about the entity, click the entity name.
  USER	The user who triggered the event. To view details about the user, click the user name.
  CLIENT IP	The IP address from which the user triggered the event.
  TARGET	The entity on which the action was performed.
  DETAILS	A description of the event. For example, the user logged out and a file was shared for collaboration.

To view audit logs

• In the global administration view, select Logs & Alerts > Audit Log in the navigation pane.
  The AUDIT LOG page opens, displaying the audits to the portals.
  
  The page includes the following columns:

  Field	Display
  DATE	The date and time at which the event occurred. To the left of the date an icon identifies the event severity:  – Debug  – Info  – Warning  – Error
  ACTION	The action performed: Added, Modified or Deleted.
  ORIGIN	The entity that sent the log entry. To view details about the entity, click the entity name.
  USER	The user who triggered the event. To view details about the user, click the user name.
  TARGET	The entity that was affected by the action. For example, a folder group or subscription plan, or user. To view details about the entity, click the entity name.
  MORE INFO	Additional information about the event.