Recovering Deleted Folders and Files

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Your deleted files are retained for a retention period that is defined by your CTERA Portal’s administrator. If you have deleted a file by accident, you can view and restore it.

After an amount of time configured by the administrator, but not less than 30 days, the file is permanently deleted.

Note

Searching for a deleted file, when deleted files are shown, does not return any results.

To show deleted items:

At the CLOUD DRIVE level, or in the My Files folder, right-click the top options icon and select Show Deleted Items.

All deleted files are displayed in gray with a cross-out line through the filename.
Select the files you want to restore, then click the Undelete icon

To hide deleted items:

Click next to the Deleted files are visible banner or right-click the top options icon and select Hide Deleted Items.

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What's Next

Managing Previous Versions of Folders and Files