Restoring Files
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Restoring Files

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Article summary

What Restore Options Are Available?

CTERA Agent enables you to restore files from backup in the following ways:

  • By restoring some or all files and folders to a previous version via the CTERA Agent Web interface.
  • By restoring individual files or folders using Microsoft Windows Shadow Copy
  • By restoring individual files or folders using the Virtual Cloud Drive.
  • By downloading files from your CTERA Portal account.

Restoring Files, Folders and Applications

You can restore individual files, folders, or applications that were backed up to cloud storage. Alternatively, you can simultaneously restore all backed up files and folders, or application, in order to roll back your disk contents to a previous point in time.
To restore content, the CTERA Agent must be connected to the CTERA Portal.


For restoring Microsoft SQL server, see Restoring SQL Server.

To restore backed up content:

  1. Right-click the CTERA Agent tray icon and select Settings and in the CTERA Agent Settings window, in the Cloud Backup Control Panel page, click Restore.
    Right-click the CTERA Agent tray icon and select Restore.
    The CTERA Agent Settings window opens, displaying the Restore option.
  2. In the Snapshot drop-down list, select the snapshot from which you want to restore files.
  3. Specify which content you want to restore, by doing any of the following:
    • To select individual files and folders, or applications:
      1. In the left pane, expand the nodes and click on the desired folders.
        The folder contents are displayed in the right pane.
      2. Check the boxes next to the content to restore.
    • To select all files, click Select All. The folder icons change to image.png.
    • To deselect all files, click Clear All.
  4. To restore files to a location other than the original location, click in the Restore to Folder field, and then browse to the desired location.
  5. Click the down arrow next to the If file exists option and select the action to take when restoring files that already exist on your drive.
    • Overwrite
    • Append modification date
    • Skip
    • Overwrite if newer.
  6. To restore file attributes, check Restore file attributes.
    To restore Microsoft Hyper-V VMs, check the check boxes next to the VMs you want to restore. To select all VMs, check the Microsoft Hyper-V VSS Writer check box.
    To restore Microsoft Exchange Server, select the mailbox database you want to restore.
  7. Click Next and then cick Finish.
    A progress bar is displayed, showing the progress of the restore operation.
  8. Click the down arrow under the progress bar at the end of the progress bar and select a menu item to toggle between the following restore information.
    • The effective throughput.
    • Bandwidth usage.

Canceling the Current Restore Process

When restoring files from the Cloud Backup Control Panel, you can cancel a running file restore process by clicking Cancel.

Restoring SQL Server

To restore SQL Server databases:

  1. Right-click the CTERA Agent tray icon and select Settings.
  2. Select Backup Options > SQL Server Backup.
    The SQL Server Backup window is displayed, listing all the SQL Server databases.

Databases marked for backup are displayed enabled.

  1. Click Restore to select the databases to restore.
    The Select Databases to Restore window is displayed.

  2. To restore to a specific point in time, click Select Point in time.
    The Specify point in time to Restore window is displayed.
    Specify the point in time to restore, either using the calendar and slider or by manually entering the date and time.
    You can enter a date using the following formats:

    • mmm dd, yyyy, where mmm is the first three letters of the month.
    • mm/dd/yyyy

Valid days that can be used to restore are not grayed out in the calendar.

  1. Click Save.
  2. Select the databases to restore.
  3. Click Finish.

The restore starts.


When restoring databases to a clean machine the following restriction apply:

  • The clean machine must have a version of SQL Server that is the same version or higher of the database being restored.
  • The clean machine must have the same name as the original PC from which the database was backed up.
  • The SQL Server name must be the same name as the original SQL Server name.

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