Reverting the Primary Database to a Snapshot

When reverting a CTERA Portal primary database to a previous snapshot, any files synced to the portal from the time of the snapshot to the present are not resynced and are therefore missing in the portal This data is never synced to the portal when the devices are reconnected to the portal, unless a manual procedure is performed.

You have to revert to a snapshot of the virtual machine when the actual database has become corrupted and not the data itself. If it is only the data that needs reverting to a previous point-in-time, rollback the database, as described in the note below.

To ensure the portal and devices are synced after reverting to a snapshot:

1. Using SSH, log in as ‘root‘ to every CTERA Portal application server except for the primary database server.
2. In the command line of every CTERA Portal application server except for the primary database server, enter the following command to stop the server: portal-manage.sh stop
3. Using SSH, log in as ‘root‘ to the CTERA Portal primary database server.
4. Enter the following command to change the Portal UUID: change-portal-gvsn
5. Restart all the application servers you stopped in step 2 using the following command: portal-manage.sh start