- 17 May 2023
- 1 Minute to read
Setting Up Antivirus File Scanning
- Updated on 17 May 2023
- 1 Minute to read
After adding the antivirus license, you add an antivirus server to the portal and then include antivirus scanning in a plan at the global level. Any portal assigned to this plan includes antivirus scanning.
For details about adding a license key, received from CTERA, that includes antivirus, refer to Adding and Removing Licenses.
To add or edit an antivirus server:
In the global administration view, select Services > Antivirus in the navigation pane.
The ANTIVIRUS page is displayed.
The Antivirus Status bar at the top of the page shows the current status:
Active/RUNNING OK – Antivirus is running on at least one server.
No Servers/NO SCANNING SERVERS ABVAILABLE – There are no antivirus servers defined.
Failed/NO SCANNING SERVERS ABVAILABLE – The antivirus server is not running.
Disabled/NOT RUNNING – Antivirus scanning has been suspended.
To add a new server, click Add a Server.
The New Antivirus Server window is displayed.
To edit an existing antivirus server, click the server’s name**.**
The antivirus server window is displayed with the server as the window title.
Specify the details:
Name – A name for the server.
Scanning server type – Select a supported antivirus:
- McAfee Web Gateway
- Symantec Protection Engine
- ESET Gateway Security
- Sophos AV
- McAfee VirusScan Enterprise for Storage
- Trend Micro InterScan
Server URL – The URL of the server, including the ICAP port and the name of the service. The default ICAP port is 1344. The antivirus service name is configurable in the antivirus server software. Assuming the default ICAP port and default antivirus service name:
For all the scanning server types except for ESET, the URL is
For ESET the URL is
Server connection timeout – The server's connection timeout, in seconds.
The server is added.
Click Enable to start the service.
The ANTIVIRUS page is redisplayed showing that the service is Active.
To set up antivirus scanning in a plan:
- In the global administration view, select Provisioning > Plans in the navigation pane.
The PLANS page is displayed.
- Click the plan to activate antivirus scanning or click New Plan to add a plan.
The plan wizard opens, displaying the Services window.
- Check Antivirus Service to activate the antivirus feature and continue with the wizard to completion.
When antivirus is activated, files are scanned for malware automatically and transparently, before they are downloaded for the first time.