---
title: "Setting Up the CTERA Messaging Service"
slug: "setting-up-the-ctera-messaging-service-3-1-1"
tags: ["Portal", "8.4"]
updated: 2026-10-26T15:24:15Z
published: 2026-10-26T15:24:15Z
canonical: "kb.ctera.com/setting-up-the-ctera-messaging-service-3-1-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting Up the CTERA Messaging Service

**To set up the CTERA Messaging Service:**

1. In the global administration view, select **Data Services > Messaging** in the navigation pane. The **Messaging** page is displayed. ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-L07JBFTB.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A29%3A03Z&se=2026-11-11T05%3A29%3A03Z&sr=c&sp=r&sig=jEEEEabdM%2FvdKHuPSHRuZEKKm6IoMsslcNi5HbukFi4%3D)
2. To add a new messaging server, click **Add Messaging Servers**. The **Messaging Service** page is displayed, showing all the CTERA Portal Servers. ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-4RC1V8G6.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A29%3A03Z&se=2026-11-11T05%3A29%3A03Z&sr=c&sp=r&sig=jEEEEabdM%2FvdKHuPSHRuZEKKm6IoMsslcNi5HbukFi4%3D)
3. Check the servers you want to use as messaging servers.

**Note**

Unless the main database server is the only server, you cannot check the main database server, the replication server, or a preview server. When you have a choice of multiple servers, you can select either one server or three servers. CTERA recommends setting three servers for high availability.
4. Click **Save**.

**Note**

If you only selected one server to be a messaging server, a warning is displayed. Click **OK** to continue.

The selected servers are added as messaging servers. ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-AUQXTQGR.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A29%3A03Z&se=2026-11-11T05%3A29%3A03Z&sr=c&sp=r&sig=jEEEEabdM%2FvdKHuPSHRuZEKKm6IoMsslcNi5HbukFi4%3D) Deploying the servers for the messaging service takes a few minutes. After the messaging service starts running, the status changes to **ACTIVE**. ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-FRU4LQCW.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A29%3A03Z&se=2026-11-11T05%3A29%3A03Z&sr=c&sp=r&sig=jEEEEabdM%2FvdKHuPSHRuZEKKm6IoMsslcNi5HbukFi4%3D)

**Note**

The process of deploying and starting the messaging service takes a few minutes. You cannot start to configure any other service that requires the messaging service, such as Varonis, until the messaging service is running.

Clicking a server displays the server page with the server name as the page title. The **Messaging Server** service is enabled. ![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-GKTSC2YG.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A29%3A03Z&se=2026-11-11T05%3A29%3A03Z&sr=c&sp=r&sig=jEEEEabdM%2FvdKHuPSHRuZEKKm6IoMsslcNi5HbukFi4%3D) You cannot disable this service.

## Messaging Service Statuses

The messaging service is in one of the following statuses:

**NO SERVERS/No messaging servers available** – No servers have been defined as messaging servers. **DEPLOYING/Deploying messaging service** – The servers defined as messaging servers are being deployed. This status is displayed after defining messaging servers and takes a few minutes for the service to be deployed on the servers. **ACTIVE/Running OK** – The messaging service is up and running. **WARNING: Something wrong with some of the servers** – At least one messaging server is working but one or more messaging servers have problems. The messaging service is still running but the problematic messaging servers need attention. **ERROR: Messaging service has failed** – The messaging service is not working. **ERROR: Couldn't fetch messaging service status** – The collection of the messaging service status failed. **READ-ONLY MODE: Not enough available storage on the messaging server** – The available storage for the messaging service logs has dropped to 4GB or less. The messaging server is in read-only mode until more space is freed up. **STARTING: Collecting messaging service status** – The messaging service is starting, for example after rebooting the servers.