---
title: "Thumbnail Statuses"
slug: "thumbnail-statuses-1-1-1"
tags: ["Portal"]
updated: 2026-08-19T13:49:39Z
published: 2026-08-19T13:49:39Z
canonical: "kb.ctera.com/thumbnail-statuses-1-1-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Thumbnail Statuses

![Image](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-0V1QF627.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A17%3A47Z&se=2026-11-11T05%3A17%3A47Z&sr=c&sp=r&sig=eoYqhpES8ekT038f%2FvbgIVNcF5dNfBTfqd6Vf1vRj5U%3D) The Thumbnail service is in one of the following statuses:

**DISABLED/Service Not Running** – The service has not been enabled. **NO SERVERS/No Thumbnail Server available** – The service cannot be enabled. **STARTING: Collecting Servers status** – The Thumbnail service is initializing. **ACTIVE/Service Running OK** – The Thumbnail service is running. **WARNING/Something went wrong with one or more servers** – One or more of the thumbnail servers is disconnected. **ERROR/Thumbnail storage not available** – There is a problem with the thumbnail storage node.