---
title: "Thumbnail Statuses"
slug: "thumbnail-statuses-1"
tags: ["8.2", "Portal"]
updated: 2024-05-30T12:04:31Z
published: 2024-05-30T12:04:31Z
canonical: "kb.ctera.com/thumbnail-statuses-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Thumbnail Statuses

The Thumbnail service is in one of the following statuses:

**DISABLED: SERVICE NOT RUNNING** – The service has not been enabled. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-8GOZOR7B.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A25Z&se=2026-11-11T05%3A27%3A25Z&sr=c&sp=r&sig=ZZTaYjkuE7RahB1e8aTBZ8%2BDVSmxtSp%2Be6iDnG02jCM%3D) **NO SERVERS: NO THUMBNAIL SERVERS AVAILABLE** – The service cannot be enabled. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-BGK5CH1N.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A25Z&se=2026-11-11T05%3A27%3A25Z&sr=c&sp=r&sig=ZZTaYjkuE7RahB1e8aTBZ8%2BDVSmxtSp%2Be6iDnG02jCM%3D) **STARTING: COLLECTING SERVERS STATUS** – The Thumbnail service is initializing. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-CA5TDMKL.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A25Z&se=2026-11-11T05%3A27%3A25Z&sr=c&sp=r&sig=ZZTaYjkuE7RahB1e8aTBZ8%2BDVSmxtSp%2Be6iDnG02jCM%3D) **ACTIVE: SERVICE RUNNING OK** – The Thumbnail service is running. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-BWKKUQU8.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A25Z&se=2026-11-11T05%3A27%3A25Z&sr=c&sp=r&sig=ZZTaYjkuE7RahB1e8aTBZ8%2BDVSmxtSp%2Be6iDnG02jCM%3D) **WARNING: SOMETHING WENT WRONG WITH ONE OR MORE SERVERS** – One or more of the thumbnail servers is disconnected. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-7ON66GJD.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A25Z&se=2026-11-11T05%3A27%3A25Z&sr=c&sp=r&sig=ZZTaYjkuE7RahB1e8aTBZ8%2BDVSmxtSp%2Be6iDnG02jCM%3D) **ERROR: THUMBNAIL STORAGE NOT AVAILABLE** – There is a problem with the thumbnail storage node. ![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-6F6HU8BA.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A27%3A25Z&se=2026-11-11T05%3A27%3A25Z&sr=c&sp=r&sig=ZZTaYjkuE7RahB1e8aTBZ8%2BDVSmxtSp%2Be6iDnG02jCM%3D)