Enable CTERA Support to troubleshoot a Portal

Problem

You need help from CTERA Support to resolve a problem with the portal. 

Solution

Configure your firewall to enable access to CTERA Portal:

1. Open the following ports:
   • Port 80 and 443 (for HTTP/HTTPS access)
   • Port 22 (for SSH access)
2. Allow CTERA support access from the following port:
   • NA Support: 72.90.89.190
   • EU Support: 31.168.166.246 (primary address) or 82.81.193.202 (secondary address)
          Always use 31.168.166.246 when it is available.
3. Enable the ctera-support mode on your CTERA Portal server:
   1. Open an SSH session towards your CTERA Portal server.
   2. Enter the following command: portal-support.sh enable
          This command creates a user for CTERA Support and enables SSH access using a private/public authentication key pair without the need to provide CTERA with your root password.