Enable CTERA Support to troubleshoot a Portal
- 14 Nov 2022
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Enable CTERA Support to troubleshoot a Portal
- Updated on 14 Nov 2022
- 1 Minute to read
- Print
- DarkLight
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Article Summary
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Problem
You need help from CTERA Support to resolve a problem with the portal.
Solution
Configure your firewall to enable access to CTERA Portal:
- Open the following ports:
- Port 80 and 443 (for HTTP/HTTPS access)
- Port 22 (for SSH access)
- Allow CTERA support access from the following port:
- NA Support: 72.90.89.190
- EU Support: 31.168.166.246 (primary address) or 82.81.193.202 (secondary address)
Always use 31.168.166.246 when it is available.
- Enable the ctera-support mode on your CTERA Portal server:
- Open an SSH session towards your CTERA Portal server.
- Enter the following command: portal-support.sh enable
This command creates a user for CTERA Support and enables SSH access using a private/public authentication key pair without the need to provide CTERA with your root password.
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