---
title: "Enable CTERA Support Portal Access for Troubleshooting"
slug: "troubleshooting-6"
updated: 2026-06-21T14:59:33Z
published: 2026-06-21T14:59:33Z
canonical: "kb.ctera.com/troubleshooting-6"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Enable CTERA Support Portal Access for Troubleshooting

## Problem

You need help from CTERA Support to resolve a problem with the portal.

## Solution

Configure your firewall to enable access to CTERA Portal:

1. Open the following ports:
  - Port 80 and 443 (for HTTP/HTTPS access)
  - Port 22 (for SSH access)
2. Allow CTERA support access from a port that they will provide.
3. Enable the ctera-support mode on your CTERA Portal server:
  1. Open an SSH session towards your CTERA Portal server.
  2. Enter the following command: `portal-support.sh enable`  

This command creates a user for CTERA Support and enables SSH access using a private/public authentication key pair without the need to provide CTERA with your root password.