Troubleshooting Problems

Under Settings when the agent is connected to a portal, you can generate a report that CTERA support can use to troubleshoot problems.

To generate a report for CTERA support:

1. Right-click the CTERA Agent tray icon in the taskbar, , and select Settings.
   The CTERA Agent Settings window is displayed.
2. Select Advanced > Support Report.
3. Click Download Support Report and specify where to save the report.
   The report is saved in ZIP file compression format. The report name is the current date followed by the device name on which the agent is running.
4. Send the report to CTERA support.