---
title: "Uninstalling CTERA Drive Connect"
slug: "uninstalling-ctera-drive-connect"
tags: ["Connect", "WebDAV", "Drive"]
updated: 2026-05-26T11:56:15Z
published: 2026-05-26T11:56:15Z
canonical: "kb.ctera.com/uninstalling-ctera-drive-connect"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Uninstalling CTERA Drive Connect

Use the following instructions for your platform to cleanly uninstall CTERA Drive Connect.

## Windows

1. Exit from CTERA Drive Connect and search for the option to add or remove programs.
2. Uninstall the **CTERA Drive Connect** app.
3. Navigate to **C:\Users<name>\AppData\Local**, where *name* is the user name for the computer, and delete the `CTERA Drive Connect` folder.
**Note**

Do not delete the **CTERA Drive Connect Support** app.
4. Navigate to **C:\Users<name>\AppData\Roaming** , where *name* is the user name for the computer, and delete the `CTERA Drive Connect` folder.
5. If you changed the location on the disk for cached files from the default, in **Preferences** in the **Sync** tab, navigate to this cache location and delete it.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-LYR33JN4.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A44Z&se=2026-11-11T05%3A07%3A44Z&sr=c&sp=r&sig=5riAUxE4IrCRnQyv8uquiIN8CDZR9rvF4JZo0hZCA4E%3D)
6. If you used keychain: delete all **CTERA Drive Connect** related entries in the Windows **Credential Manager**.

## macOS

1. Exit from CTERA Drive Connect.
2. Navigate to the application folder.
3. Right-click CTERA Drive Connect.app and select **Move to Trash** from the popup menu.
4. If you changed the mount location from the default, in **Preferences** in the **Sync** tab, navigate to this location and delete it.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-L5VVC7WT.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A07%3A44Z&se=2026-11-11T05%3A07%3A44Z&sr=c&sp=r&sig=5riAUxE4IrCRnQyv8uquiIN8CDZR9rvF4JZo0hZCA4E%3D)
5. Delete the **CTERA Token** account.
6. If you used keychain: delete all **CTERA Drive Connect** related entries in **Keychain Access.app**.