---
title: "CTERA's Vulnerability Remediation"
slug: "what-is-cteras-vulnerability-remediation"
description: "CTERA’s vulnerability and patch management procedures encompass the remediation of vulnerabilities."
tags: ["support"]
updated: 2026-11-08T07:19:08Z
published: 2026-11-08T07:19:08Z
canonical: "kb.ctera.com/what-is-cteras-vulnerability-remediation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CTERA's Vulnerability Remediation

CTERA’s vulnerability and patch management procedures encompass the remediation of common vulnerabilities & exposures (**CVE**s).

Remediation is provided for actively supported product versions, and on condition of a valid cloud-care subscription.

Remediation may be, at the discretion of CTERA engineering, provided as part of the regular product release cycle, or through the issuance of “out-of-band” patches to the customer, when the severity of newly discovered vulnerabilities command urgent remediation actions that do not fit into CTERA’s software product roadmap.

The following table defines the criticality of vulnerabilities and expected time for a resolution, where:

| **Priority (QVSS Score*)** | **Target Remediation Timeline**** |
| --- | --- |
| 1 - Critical | 7-14 days |
| 2 - High | 14-30 days |

* The QVSS (Qualys Vulnerability Scoring System) score includes threat intelligence considerations which are not included in CVSS (Common Vulnerability Scoring System) scores. ** The timeline is the time for a fully integrated and tested version and starts from time the vendor releases a fix.

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