---
title: "Wiping Data from a Mobile Device"
slug: "wiping-data-from-a-mobile-device-4-1-1"
tags: ["Portal"]
updated: 2026-04-12T12:21:51Z
published: 2026-04-12T12:21:51Z
canonical: "kb.ctera.com/wiping-data-from-a-mobile-device-4-1-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.ctera.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Wiping Data from a Mobile Device

If you have downloaded files to a mobile device, for example to work offline on content, before deleting the device, you should remove all the data from the device.

For details about using the mobile device with CTERA Portal, see [Using a Mobile Device](/v1/docs/using-a-mobile-device-the-ctera-mobile-app-2).

**To wipe the data from a mobile device:**

1. Click the **DEVICES** option in the navigation pane.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-4XRR1EJI.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A39%3A31Z&se=2026-11-11T05%3A39%3A31Z&sr=c&sp=r&sig=Hy5xv%2FaNIsibU7zcVQIrWD8QKQL31czVsoFLPAjxXKs%3D)  

This page displays all of your devices that are registered to your account.
2. Click the graphic of the mobile device or the name.  

The mobile device details are displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-9WXJAP45.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A39%3A31Z&se=2026-11-11T05%3A39%3A31Z&sr=c&sp=r&sig=Hy5xv%2FaNIsibU7zcVQIrWD8QKQL31czVsoFLPAjxXKs%3D)
3. Click **Remote Wipe** to wipe all the CTERA data from the device.  

The **Remote Wipe Confirmation** window is displayed.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-1U2X9CCH.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A39%3A31Z&se=2026-11-11T05%3A39%3A31Z&sr=c&sp=r&sig=Hy5xv%2FaNIsibU7zcVQIrWD8QKQL31czVsoFLPAjxXKs%3D)
4. Check **I understand that this action cannot be undone or canceled**.
5. Click **Erase All Data**.  

![image.png](https://cdn.document360.io/30792387-cdcb-4791-aa14-94929bbcd3fe/Images/Documentation/image-6CY8O1WY.png?sv=2026-02-06&spr=https&st=2026-11-11T04%3A39%3A31Z&se=2026-11-11T05%3A39%3A31Z&sr=c&sp=r&sig=Hy5xv%2FaNIsibU7zcVQIrWD8QKQL31czVsoFLPAjxXKs%3D)

An email is sent to confirm that the CTERA data has been wiped from the mobile device.

After all the data has been wiped, you can remove the device from your account, as described in [Removing a Device](/v1/docs/adding-and-removing-devices-to-or-from-your-account-3-1-1#removing-a-device).