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  1. Log in to the gateway with an administrator account.
  2. Navigate to the hidden CLI page: http:///admingui/main.html#configTab:system:cliUse the Gateway Command Line Interface (CLI)
  3. Under CLI Execution, enter the following command to enable debug logging: agent set /status/debug/logToFile true
  4. Enter the following command to set the Agent debug level to debug backup: agent dbg level debug backup
    CTERA Support may recommend different debug levels. 
  5. The log file is located in Windows: C:\ProgramData\CTERA\CTERA Agent\Info.txt
    In Mac OS X and Linux, the log file is under: /var/log/ctera-agent.log

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