Knowledge Base https://kb.ctera.com/docs Portal Logs The portal Log Viewer includes the following logs: Log Content System Log of all system events. Local Backup Log of synchronization operations. Cloud Backup Log of backup and restore operations. Cloud Sync Log of cloud drive synchronization operations. Access Log of user access. Audit Log of changes to the CTERA Portal. Agents Log of CTERA Agent events. Antivirus Log of virus files detected by the portal antivirus function. This log is only displayed if the portal has an antivirus licen ... Mon, 18 Mar 2024 07:26:38 GMT https://kb.ctera.com/docs/portal-logs-1 https://kb.ctera.com/docs/portal-logs-1 Understanding the Log Content Log Message Levels CTERA products generate log messages upon various events. The log messages are divided into the severity levels. Severity Required Response Emergency System is unusable. Alert Action must be taken immediately. Error Error condition. Action must be taken as soon as possible. Warning Warning messages. An indication that an error may occur if action is not taken. Notice Normal but significant condition. Info Informational message. Debug Debug-level messages, useful for de ... Mon, 18 Mar 2024 07:26:06 GMT https://kb.ctera.com/docs/understanding-the-log-content-2 https://kb.ctera.com/docs/understanding-the-log-content-2 Portal Logs The portal Log Viewer includes the following logs: Log Content System Log of all system events. Local Backup Log of synchronization operations. Cloud Backup Log of backup and restore operations. Cloud Sync Log of cloud drive synchronization operations. Access Log of user access. Audit Log of changes to the CTERA Portal. Agents Log of CTERA Agent events. Antivirus Log of virus files detected by the portal antivirus function. This log is only displayed if the portal has an antivirus licen ... Mon, 18 Mar 2024 07:24:52 GMT https://kb.ctera.com/docs/portal-logs-7 https://kb.ctera.com/docs/portal-logs-7 Understanding the Log Content Log Message Levels CTERA products generate log messages upon various events. The log messages are divided into the severity levels. Severity Required Response Emergency System is unusable. Alert Action must be taken immediately. Error Error condition. Action must be taken as soon as possible. Warning Warning messages. An indication that an error may occur if action is not taken. Notice Normal but significant condition. Info Informational message. Debug Debug-level messages, useful for de ... Mon, 18 Mar 2024 07:22:40 GMT https://kb.ctera.com/docs/understanding-the-log-content-4 https://kb.ctera.com/docs/understanding-the-log-content-4 CTERA Portal Log Messages Log messages are divided into the following: Emergency Messages Alert Messages Error Messages Warning Messages Notice Messages Info Messages Debug Messages Trace Messages Emergency Messages Message Log RAID array has failed System Alert Messages Message Log A storage volume is full System Agent did not complete a backup for a long time System Agent software updates will not be performed System Array contains a disk which is unsafe for RAID: SCT Error Recovery Control is unsupported Sys ... Sun, 17 Mar 2024 16:30:29 GMT https://kb.ctera.com/docs/ctera-portal-log-messages https://kb.ctera.com/docs/ctera-portal-log-messages Installing CTERA Agent To install CTERA Agent: Double-click on the CTERA Agent installer. The Ctera Agent Setup window is displayed. Double-click Install Agent. The Installation CTERA Agent wizard opens displaying the Welcome pane. Click Continue. Read the End User License Agreement and then click Continue and then Agree to agree to the license agreement and continue with the installation. After clicking Install a popup is displayed requiring your password before the installation can continue. Enter the password for ... Wed, 13 Mar 2024 06:48:41 GMT https://kb.ctera.com/docs/installing-ctera-agent-4 https://kb.ctera.com/docs/installing-ctera-agent-4 Generating a Support Report If a problem arises with the CTERA Edge Filer, you can generate a report for CTERA support to use to identify and resolve the problem. To generate a support report: In the Configuration view, select System > Support Report in the navigation pane. The Support Report page is displayed. Click either Generate Standard Report or Generate Advanced Report. The report is generated displaying the type of report. Standard or Advanced, and with the status, for example Collecting Data. On completion the s ... Tue, 12 Mar 2024 13:52:54 GMT https://kb.ctera.com/docs/generating-a-support-report-3 https://kb.ctera.com/docs/generating-a-support-report-3 Generating a Support Report If a problem arises with the CTERA Edge Filer, you can generate a report for CTERA support to use to identify and resolve the problem. To generate a support report: In the Configuration view, select System > Support Report in the navigation pane. The Support Report page is displayed. Click either Generate Standard Report or Generate Advanced Report. The report is generated displaying the type of report. Standard or Advanced, and with the status, for example Collecting Data. On completion the s ... Tue, 12 Mar 2024 13:51:01 GMT https://kb.ctera.com/docs/generating-a-support-report-4 https://kb.ctera.com/docs/generating-a-support-report-4 Access URLs for Administrators and End Users The global administration interface is accessible via the IP address of any of the CTERA Portal servers. CTERA recommends using IP address access for testing environments. For production environments, CTERA recommends configuring the DNS service. The URL for accessing a virtual portal as an end user or as an administrator, or for accessing the global administration interface of the CTERA Portal may depend on: The Access Protocol The HTTPS Access Port Note A DNS suffix, use ... Tue, 12 Mar 2024 10:24:20 GMT https://kb.ctera.com/docs/access-urls-for-administrators-and-end-users-3 https://kb.ctera.com/docs/access-urls-for-administrators-and-end-users-3 Access URLs for Administrators and End Users The global administration interface is accessible via the IP address of any of the CTERA Portal servers. CTERA recommends using IP address access for testing environments. For production environments, CTERA recommends configuring the DNS service. The URL for accessing a virtual portal as an end user or as an administrator, or for accessing the global administration interface of the CTERA Portal may depend on: The Access Protocol The HTTPS Access Port Note A DNS suffix, use ... Tue, 12 Mar 2024 10:23:42 GMT https://kb.ctera.com/docs/access-urls-for-administrators-and-end-users-4 https://kb.ctera.com/docs/access-urls-for-administrators-and-end-users-4 Managing Certificates Certificates are used as part of the Transport Level Security (TLS) protocol. They enable using Web browsers, CTERA Gateways, and CTERA Agents to verify that the CTERA Portal server with which they are communicating is authentic and not spoofed. If the CTERA Portal does not have a valid certificate installed, a warning is displayed to the end user when logging a device into the portal, offering the option to proceed anyway. This warning is presented every time a user connects a device to the po ... Mon, 11 Mar 2024 10:21:07 GMT https://kb.ctera.com/docs/managing-certificates-5 https://kb.ctera.com/docs/managing-certificates-5 Managing Certificates Certificates are used as part of the Transport Level Security (TLS) protocol. They enable using Web browsers, CTERA Gateways, and CTERA Agents to verify that the CTERA Portal server with which they are communicating is authentic and not spoofed. If the CTERA Portal does not have a valid certificate installed, a warning is displayed to the end user when logging a device into the portal, offering the option to proceed anyway. This warning dialog is presented every time a user connects a device to ... Mon, 11 Mar 2024 10:20:37 GMT https://kb.ctera.com/docs/managing-certificates-2 https://kb.ctera.com/docs/managing-certificates-2 Managing Certificates Certificates are used as part of the Transport Level Security (TLS) protocol. They enable using Web browsers, CTERA Gateways, and CTERA Agents to verify that the CTERA Portal server with which they are communicating is authentic and not spoofed. If the CTERA Portal does not have a valid certificate installed, a warning is displayed to the end user when logging a device into the portal, offering the option to proceed anyway. This warning dialog is presented every time a user connects a device to ... Mon, 11 Mar 2024 10:19:59 GMT https://kb.ctera.com/docs/managing-certificates https://kb.ctera.com/docs/managing-certificates CTERA Edge Filer Quick Deployment of an Edge Filer (Using a Script)CTERA Migrate: File Server MigrationDiscoveryMigrationExample migration (long)Ransomware Protection with CTERA Ransom ProtectStreamingStreaming with emphasis on media and advertising communitiesRapid Recovery Sun, 10 Mar 2024 10:23:37 GMT https://kb.ctera.com/docs/ctera-edge-filer https://kb.ctera.com/docs/ctera-edge-filer Setting Up the CTERA Edge Filer for Caching Content is synced between the CTERA Portal global file system and the CTERA Edge Filers connected to the CTERA Portal. Folder content is identical across all the CTERA Edge Filers connected to the CTERA Portal. Whenever any change of any kind is made to any file in any of the synced folders, the same change is made immediately in the other synced folders. For example, if a file is deleted from one of the folders, the same file is deleted from the other synced folders. It makes no difference whic ... Sun, 10 Mar 2024 05:52:28 GMT https://kb.ctera.com/docs/setting-up-the-ctera-edge-filer-for-caching-2 https://kb.ctera.com/docs/setting-up-the-ctera-edge-filer-for-caching-2 Setting Up the CTERA Edge Filer for Caching Content is synced between the CTERA Portal and the CTERA Edge Filers connected to the CTERA Portal. Folder content is identical across all the CTERA Edge Filers connected to the CTERA Portal. Whenever any change of any kind is made to any file in any of the synced folders, the same change is made immediately in the other synced folders. For example, if a file is deleted from one of the folders, the same file is deleted from the other synced folders. It makes no difference which user made the cha ... Sun, 10 Mar 2024 05:51:49 GMT https://kb.ctera.com/docs/setting-up-the-ctera-edge-filer-for-caching-3 https://kb.ctera.com/docs/setting-up-the-ctera-edge-filer-for-caching-3 Setting Up the CTERA Edge Filer For Caching Content is synced between the CTERA Portal and the CTERA Edge Filers connected to the CTERA Portal. Folder content is identical across all the CTERA Edge Filers connected to the CTERA Portal. Whenever any change of any kind is made to any file in any of the synced folders, the same change is made immediately in the other synced folders. For example, if a file is deleted from one of the folders, the same file is deleted from the other synced folders. It makes no difference which user made the cha ... Sun, 10 Mar 2024 05:51:09 GMT https://kb.ctera.com/docs/setting-up-the-ctera-edge-filer-for-caching-1 https://kb.ctera.com/docs/setting-up-the-ctera-edge-filer-for-caching-1 Files That are Not Synced With the Portal Temporary files on the portal are not synced to the agent. The following are not synced: Files that begin with ~$. ._, .ctera.tmp Files of type tmp, temp, swp Files named desktop.ini, Thumbs.db, .DS_Store, ._.DS_Store, CredDB.cef, .AppleDouble, .AppleSingle or .Parent Files that end with Zone.Identifier Sun, 10 Mar 2024 05:47:52 GMT https://kb.ctera.com/docs/files-that-are-not-synced-with-the-portal https://kb.ctera.com/docs/files-that-are-not-synced-with-the-portal Files That are Not Synced With the CTERA Portal Temporary files on the CTERA Portal are not synced to the CTERA Agent. The following are not synced: Files that begin with ~$. ._, .ctera.tmp Files of type tmp, temp, swp Files named desktop.ini, Thumbs.db, .DS_Store, ._.DS_Store, CredDB.cef, .AppleDouble, .AppleSingle or .Parent Files that end with Zone.Identifier Sun, 10 Mar 2024 05:46:56 GMT https://kb.ctera.com/docs/files-that-are-not-synced-with-the-ctera-portal-1 https://kb.ctera.com/docs/files-that-are-not-synced-with-the-ctera-portal-1 Files That are Not Synced With the CTERA Portal Temporary files on the CTERA Portal are not synced to the CTERA Agent. The following are not synced: Files that begin with ~$. ._, .ctera.tmp Files of type tmp, temp, swp Files named desktop.ini, Thumbs.db, .DS_Store, ._.DS_Store, CredDB.cef, .AppleDouble, .AppleSingle or .Parent Files that end with Zone.Identifier Sun, 10 Mar 2024 05:46:28 GMT https://kb.ctera.com/docs/files-that-are-not-synced-with-the-ctera-portal https://kb.ctera.com/docs/files-that-are-not-synced-with-the-ctera-portal