Adding, Editing and Deleting Global Administrators

You can create an administrator and then configure what events and alerts you want to receive to the administrator email.

To add or edit a global administrator:

1. In the global administration view, select Users > Administrators in the navigation pane.
   The ADMINISTRATORS page is displayed.
   

2. Either,

   • Add an administrator, click New Admin.
     The New Administrator window is displayed.
     

   Or,

   • Edit an existing administrator, click the administrator's name. The administrator window is displayed with the username of the administrator as the window title and account details: The creation date of the account and the last login.

3. Enter the Profile details:
   Username – A user name for the administrator.
   Email – The administrator's email address.
   First Name – The administrator's first name.
   Last Name – The administrator's last name.
   Company (Optional) – The name of the administrator's company.
   Password – A password for the administrator. By default, the password must be at least 7 characters long. The minimum password length can be changed. See Administrators Password Policy.
   Retype Password – Retype the password.
   Force password change – To specify an expiration date for the administrator’s password. When the password has expired, the administrator must specify a new password on the next login.
   Role – Specify the administrator's role. CTERA Portal includes built-in global administrator roles:

   • Read/Write Administrator – The administrator has read-write permissions throughout the CTERA Portal.
   • Read Only Administrator – The administrator has read-only permissions throughout the CTERA Portal.
   • Support – The administrator has read/write access to devices, user accounts, folders, and folder groups, and read-only access to all other settings in the CTERA Portal.
   Note

   You can customize these roles, adding or removing permissions as described in Customizing Administrator Roles.

   Status – The administrator status.

   • Enabled – The account is enabled, and the administrator can access the portal.
   • Disabled – The account is disabled, and the administrator cannot access the portal.
     The default value for new administrators is Enabled.
   Note

   The currently logged in administrator cannot be disabled.

   Comment – A description of the administrator.

4. Optionally, select the Alerts option.
   

5. Check the types of alerts to receive:
   Administrator Alerts – Notifications about portal-level problems.
   Administrator Reports – Notifications reporting portal-level activity.
   Customer Alerts – Notifications about device-level problems.
   Customer Reports – Notifications about customer activity.

6. Click SAVE.

Deleting Global Administrators

To delete a global administrator:

1. In the global administration view, select Users > Administrators in the navigation pane.
   The ADMINISTRATORS page is displayed.

2. Either,

   1. Select the administrator to delete and click** Delete Administrator**.
      A confirmation window is displayed.
   2. Click DELETE ADMINISTRATOR to confirm.
      
      

   Or,

   1. Click any of the ADMIN values: First and last name, email address, or username.
      The administrator window is displayed with the username of the administrator as the window title.
   2. Click DELETE.
      A confirmation window is displayed.
   3. Click YES to confirm.

The administrator is deleted.