Additional Installation Instructions for Customers Without Internet Access

The portal image requires packages for syslog functionality for offline servers. During a portal image installation, these packages are downloaded from the Internet and automatically installed. If you do not have access to the Internet, you can install these packages manually, using the archive file provided with the image installation file.

To install the syslog functionality archive:

1. Install the portal image with the latest image file, as described above, prior to running the setup wizard.
2. Copy the archive file, exported_images.tar.gz, available from the Download Center, to a local folder on the portal machine.
3. Run the following on all servers (including main, Replica, DB, and Preview servers): portal-syslog-client load_images images_archive_path
   where images_archive_path is the path to the local folder where you copied the archive file.
4. Run the setup wizard.

Troubleshooting

If the setup wizard was run prior to loading the new packages, an error message is generated. To resolve it, run the CLI portal-syslog-client load_images images_archive_path and restart all servers.