Additional Installation Instructions for Customers Without Internet Access
  • 27 Jun 2022
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Additional Installation Instructions for Customers Without Internet Access

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The portal image requires packages for syslog functionality for offline servers. During a portal image installation, these packages are downloaded from the Internet and automatically installed. If you do not have access to the Internet, you can install these packages manually, using the archive file provided with the image installation file.

To install the syslog functionality archive:

  1. Install the portal image with the latest image file, as described above, prior to running the setup wizard.
  2. Copy the archive file, exported_images.tar.gz, available from the Download Center, to a local folder on the portal machine.
  3. Run the following on all servers (including main, Replica, DB, and Preview servers): portal-syslog-client load_images images_archive_path
    where images_archive_path is the path to the local folder where you copied the archive file.
  4. Run the setup wizard.

Troubleshooting

If the setup wizard was run prior to loading the new packages, an error message is generated. To resolve it, run the CLI portal-syslog-client load_images images_archive_path and restart all servers.

Note

If you do not run the CLI command, the syslog functionality will not work and an error message is generated. For these reasons it is recommended to run the command, however if you don’t, apart from the error message, there is no impact on portals where syslog functionality is not used.


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